Operation Manager

ISMAYA GROUP; Jakarta Pusat; On-site; IDR 223,200,000 - 401,760,000; Full time

Benefits offered by this job

None

Job summary

ISMAYA GROUP in Jakarta seeks an experienced Operations Leader to drive brand performance across outlets. This role covers front and back of house, ensuring high food quality, service levels, and revenue optimization while forecasting and budgeting.

You will oversee multi-outlet operations, set targets, monitor standards, manage budgets and P&L, and lead a capable team to deliver exceptional guest experiences.

Qualifications

• Minimum 3-5 years in the same position.
• Proven in managing multi-brand in lifestyle restaurant or retail industry.
• Extensive food and beverage (F&B) knowledge & passion

Responsibilities

• Execute targets across multiple outlets to align with company goals.
• Review and provide feedback on operational activities to ensure standards and customer satisfaction.
• Monitor outlets to maintain service standards, cleanliness and quality output.
• Monitor operations performance and plan corrective actions for deviations from plans.
• Prepare and submit achievement reports for the operations area.
• Set and control annual budgets for operations, including initiatives, budgets, HR, training, and facilities.
• Manage P&L performance to maximize profitability.

Skills

Experience in same position

Multi-brand management

F&B knowledge & passion

Tools

MS Excel

Presentation

Job description

Responsible for successfully driving all operational aspects of the brand; including front of house (FOH) and back of house (BOH) of the outlet.

Ensures high food quality and service levels while maximizing revenue, accurate forecasting and budgeting.

Qualifications

• Minimum 3-5 years in the same position.
• Proven in managing multi-brand in lifestyle restaurant or retail industry.
• Extensive food and beverage (F&B) knowledge & passion

Technical Skills

• Proficient in financial management skills
• Proficient in Ms. Excel & Presentation

Soft Skills

• Strategic Thinking

Job Desc

Operations

• Execute targets in multi-outlets that has been determined by Superiors to ensure that the targets are aligned with the company.
• Understand, ensure and giving feedback Operational activities (including products and services) in accordance with standards to provide satisfaction to customers.
• Monitoring the operational work of brands that produces quality according to service standards, cleanliness and tidiness (Operational excellence) in order to produce quality output (products/services).
• Monitor the implementation of Operations activities to evaluate the performance that has been achieved and plan and decide on preventive or corrective actions for matters that deviate from the predetermined plans, especially those with small potential implications and risks.
• Create and submit achievement reports section.
• Set and control annual budgets for operational matters guidelines in the upcoming year to achieve targets include:
  • a. Work program initiatives
  • b. Financial budgets (operational & investment),
  • c. Human resources,
  • d. Training plans,
  • e. Facilities and infrastructure
• Manage profit & loss (P & L) performance to maximize profitability within the organization

People

• Analyzing competencies, creating and running development programs and guiding teams in departments to support the achievement of the best performance.
• Establish good relations with cross departments and/or third parties to support departmental activities.
• Recruit, train, and develop the team.
• Fostering a positive and collaborative work environment.
• Cultivate a team spirit that prioritizes guest satisfaction, professionalism, and continuous learning.
• Identify talent within the team and develop them as part of the succession plan.

Local Marketing System

• Develop partnerships with local businesses, influencers, and community organizations.
• Encourage positive customer reviews and testimonials .
• Track the impact of local initiatives on traffic & guest engagement.
• Continuously adapt and optimize the approach based on data and community feedback.