Restaurant Manager

PT Mitra Kencana Amanah Jaya; Provinsi Bali; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT Mitra Kencana Amanah Jaya is seeking a Restaurant Manager to ensure consistent, high-quality customer experience across all outlets by building robust operational systems and developing capable supervisors.

You will manage cafe operations, streamline service flow, monitor performance, coach leaders, handle customer complaints, and drive improvements using performance data.

Qualifications

• 3–5 years of experience in F&B or service industry.
• Understanding of excellent service sequence and kitchen operations.
• Strong leadership and communication skills.

Responsibilities

• Manage overall cafe operations across all outlets (dine-in & online orders).
• Ensure smooth service flow and eliminate operational bottlenecks.
• Monitor outlet performance through reports and site visits.
• Identify operational issues and implement effective solutions.
• Develop and coach outlet supervisors/PICs as frontline leaders.
• Ensure PIC coverage and decision-making capability in each outlet.
• Handle customer complaints and ensure timely resolution.
• Analyze customer feedback to improve service quality.
• Conduct regular service and cleanliness audits.
• Manage team discipline, grooming, and readiness.
• Collaborate closely with other departments for smooth operations and delivery performance.
• Use performance data for continuous improvement.

Skills

Leadership

Communication

Customer service

Problem solving

Job description

The Restaurant Manager is responsible for ensuring consistent, high-quality customer experience across all outlets by building strong operational systems and developing capable supervisors/PICs.

2. Key Responsibilities

Manage overall cafe operations across all outlets (dine-in & online orders)

Ensure smooth service flow and eliminate operational bottlenecks

Monitor outlet performance through reports and site visits

Identify operational issues and implement effective solutions

Develop and coach outlet supervisors/PICs as frontline leaders

Ensure PIC coverage and decision-making capability in each outlet

Handle customer complaints and ensure timely resolution

Analyze customer feedback to improve service quality

Conduct regular service and cleanliness audits

Manage team discipline, grooming, and readiness

Collaborate closely with other departments for smooth operations and delivery performance

Use performance data for continuous improvement

3. Qualifications

• Minimum 3–5 years of experience in F&B or service industry
• Understanding of excellent service sequence and kitchen operations
• Strong leadership and communication skills
• Experience in managing multi-outlet teams is a plus
• Able to handle complaints and operational issues quickly
• Service excellence mindset with strong problem-solving skills
• Proactive, organized, and detail-oriented in managing day to day task