Supermarket Store Manager

PT Native Mind Indonesia; Provinsi Bali; On-site; IDR 24,000,000 - 42,000,000; Full time

Job summary

Pepito Supermarket in Bali seeks a Store Manager with 3–5 years in retail leadership to oversee daily operations, drive sales, and manage KPI performance. You will lead a large team, control costs, maintain inventory discipline, and ensure top-tier customer service in a premium supermarket environment.

The role requires shift work, weekend and holiday availability, and a strong emphasis on freshness, product quality, and compliance with SOPs.

Qualifications

• Diploma or Bachelor's in Management, Business, Retail Management, or related field.
• 3–5 years in supermarket/retail/FMCG with at least 2 years in Store Manager or Store Assistant Manager.
• Experience managing supermarket operations across multiple product categories (fresh, grocery, bakery, frozen, beverage, non-food).
• Strong understanding of sales management, targets, P&L, budgeting and store productivity.
• Good knowledge of inventory management, stocktaking, replenishment, expiry control, and shrinkage control.
• Understanding of merchandising, pricing, promotions, planograms, and product displays.
• Strong leadership and people management skills with capacity to coach and evaluate performance.
• Customer-oriented mindset, excellent communication, problem-solving and decision-making skills.
• Willing to work on a shift basis, including weekends and public holidays.

Responsibilities

• Manage overall supermarket operations safely, efficiently, and in line with SOPs.
• Take responsibility for achieving store sales, profit, and operational KPIs.
• Monitor P&L, expenses, manpower costs, and budget utilization.
• Ensure product availability by monitoring stock levels, replenishment, and inventory turnover.
• Control near-expiry products and implement FIFO/FEFO by category.
• Minimize shrinkage by reducing losses, damages, waste, and discrepancies.
• Ensure accurate pricing, labeling, displays, and promotional information.
• Control merchandising execution, planograms, placements, and visual displays.
• Execute promotional programs and seasonal campaigns to meet targets.
• Maintain product quality and freshness of fresh produce, meat, seafood, bakery, and frozen items.
• Maintain high standards of cleanliness and safety.
• Provide excellent customer service and handle complaints professionally.
• Lead and develop store team through coaching, briefings, and performance reviews.
• Plan workforce and ensure adequate manpower based on operations.
• Coordinate with Merchandising, Supply Chain, Warehouse, Finance, HR, Marketing.
• Analyze sales, inventory, and KPI reports to implement actions.
• Prepare regular store reports and improvement recommendations.
• Ensure compliance with SOPs, policies, and regulations.

Skills

Store management

Leadership

Analytical skills

Customer service

Problem-solving

Education

D3 / Bachelor's degree

Job description

Founded in 2001 in Bali, Pepito Supermarket began with a simple vision to bring a world-class shopping experience to local communities. What started as a compact neighbourhood supermarket has grown into a trusted premium supermarket brand across Bali and Lombok. Our motto — "Freshness, Quality, Customer Satisfaction" — has guided everything we do, reflecting our commitment to delivering fresh groceries, high-quality local produce, and a curated range of imported goods that meet international standards.

Requirements

Minimum Diploma (D3) or Bachelor's degree (S1), preferably in Management, Business, Retail Management, or a related field.

Minimum 3–5 years of experience in supermarket, retail, FMCG, or grocery, with at least 2 years in a Store Manager or Store Assistant Manager position.

Proven experience managing supermarket operations across various product categories, including fresh, grocery, bakery, frozen, beverage, and non-food.

Strong understanding of sales management, sales targets, Profit & Loss (P&L), budgeting, and store productivity.

Good knowledge of inventory management, stock accuracy, stocktaking, replenishment, expiry control, and shrinkage control.

Understanding of merchandising, product display, pricing, promotions, and planograms.

Strong analytical skills with the ability to analyze sales data and make decisions based on store KPIs.

Strong leadership and people management skills.

Proven ability to manage large teams, conduct coaching, team briefings, and performance evaluations.

Strong customer-oriented mindset with a focus on customer experience and service excellence.

Excellent communication, problem-solving, and decision-making skills.

Willing to work on a shift basis, including weekends and public holidays, based on operational requirements.

Experience managing a premium supermarket or retail business with high service standards is highly preferred.

Key Responsibilities

Manage overall supermarket operations effectively, safely, efficiently, and in accordance with company SOPs.

Take full responsibility for achieving store sales, profit, operational KPIs, and business targets.

Monitor store P&L, operating expenses, manpower costs, and budget utilization to ensure alignment with targets.

Ensure product availability by monitoring stock levels, replenishment, stock accuracy, and inventory turnover.

Control near-expiry products and ensure proper implementation of FIFO/FEFO according to product categories.

Minimize shrinkage by controlling losses, damages, waste, and inventory discrepancies.

Ensure all products have accurate pricing, labeling, displays, and promotional information.

Control merchandising execution, planograms, product placement, and visual displays in accordance with Pepito standards.

Ensure all promotional programs, campaigns, and seasonal activities are executed effectively and achieve their targets.

Maintain product quality and freshness, particularly for fresh produce, meat, seafood, bakery, ready-to-eat, chilled, and frozen products.

Maintain high standards of cleanliness, food safety, workplace safety, and overall store condition.

Ensure excellent customer service and handle customer complaints promptly and professionally.

Lead, manage, motivate, and develop the store team to achieve operational and sales targets.

Conduct regular briefings, coaching, performance evaluations, and ensure employee discipline and productivity.

Conduct workforce planning and ensure adequate manpower availability based on store operational requirements.

Coordinate effectively with Merchandising, Supply Chain, Warehouse, Finance, HR, Marketing, and other relevant departments.

Monitor competitors' activities, promotions, pricing, and strategies within the surrounding market area.

Analyze sales, inventory, shrinkage, manpower, and other store KPI reports to develop appropriate action plans.

Prepare regular store operational reports and provide improvement recommendations to management.

Ensure all store activities comply with company SOPs, policies, standards, and applicable regulations.