Store Manager

Maju Makmur; Jayapura; On-site; IDR 100,000,000 - 140,000,000; Full time

Job summary

Maju Makmur operates Saga store in Jayapura, Indonesia, and seeks an experienced Store Manager to lead daily retail operations. You will oversee team performance, sales targets, and inventory accuracy while ensuring customer satisfaction and SOP adherence.

The role requires strong leadership, merchandising expertise, and the ability to manage shifts, budgets, and safety standards. Join a challenging environment with a focus on loss prevention and service excellence.

Qualifications

• Minimum 3 years in Store Manager/Store Head roles in retail.
• Strong leadership and conflict management skills.
• Deep understanding of retail display, merchandising and inventory.

Responsibilities

• Ensure daily store activities comply with SOPs, cleanliness, merchandising, and cashier readiness.
• Lead, train, and evaluate store team; manage shift schedules and performance.
• Develop strategies to hit monthly revenue targets; analyze sales reports and control costs.
• Maintain accurate inventory; conduct stock opname and minimize shrinkage risk.
• Handle advanced customer complaints professionally and uphold service standards.

Skills

Leadership

Conflict management

Communication

Education

D3/S1 in any field

Tools

POS/HRIS system

Job description

We are seeking an experienced, decisive, and target-oriented Store Manager to lead daily retail operations at Saga store. You will have full responsibility for team management, achievement of sales targets, inventory accuracy (inventory control), and customer satisfaction in the retail area.

Key responsibilities

Ensure all daily store activities run according to SOP standards, including cleanliness, display arrangement (merchandising), and cashier readiness

Lead, train, and evaluate the performance of store team (Supervisor, Cashier, Sales Staff, and Warehouse Staff) and manage work schedules (shifts)

Develop strategies for achieving monthly revenue targets, analyze daily sales reports, and control operational cost efficiency

Ensure accuracy of inventory, conduct periodic stock opname, monitor slow-moving/fast-moving items, and minimize shrinkage risk (loss of goods)

Handle advanced-level customer complaints professionally and ensure service excellence standards are applied by all staff

Ensure safety standards, occupational health and safety (K3), and internal operational audits are met

About you

Education: Minimum D3 / S1 in any field (preferably Management, Business, or similar)

Experience: Minimum 3 years as Store Manager / Store Head in Retail industry (Supermarket, Mini Market, or Department Store)

Strong leadership and conflict management skills

Deep understanding of retail display, merchandising, and inventory management (POS/HRIS system)

Ability to analyze sales data and manage daily/monthly budgets

Honest, communicative, target-oriented, and ready to work with shift systems and on holidays/weekends

Preferably domiciled in Jayapura and surrounding areas