Studio Operations Manager — MOJO Pilates & Recovery

Mojo Bali; Provinsi Bali; Presencial; IDR 120.000.000 - 190.000.000; Jornada completa

Descripción de la vacante

MOJO Pilates & Recovery is seeking a proactive Studio Operations Manager to oversee the daily running of the studio, recovery facilities, café, and shop. You will supervise staff, manage schedules, train the team on service standards, and ensure a superior MOJO experience for every guest.

The role requires strong organizational skills, excellent English, and ability to handle multiple areas and priorities in a dynamic wellness business environment.

Formación

• Good spoken and written English.
• Experience in studio, hospitality, wellness, fitness, retail, or operations management.
• Experience supervising staff and managing schedules.
• Strong customer-service and communication skills.
• Highly organized, responsible, and attentive to detail.
• Able to manage several areas and priorities at the same time.
• Comfortable handling complaints and solving problems independently.
• Basic understanding of inventory, purchasing, sales, and cost control.
• Confident using scheduling, booking, messaging, and basic reporting tools.
• Available to work flexible hours including early mornings, evenings, weekends, or public holidays.

Responsabilidades

• Oversee day-to-day operation of the MOJO studio, ensuring areas are ready on time.
• Inspect Pilates rooms and ensure equipment and materials are clean and stocked.
• Ensure recovery area, café, shop, and shared spaces remain clean and presentable.
• Supervise receptionists, cleaners, café staff, and maintenance personnel.
• Prepare and manage staff schedules, shifts, breaks, absences, and replacements.
• Train team on MOJO service standards, procedures, hygiene, and safety; provide feedback.
• Welcome customers and guide them through the studio; handle questions and requests professionally.
• Coordinate with instructors and reception to start classes on time and run smoothly.
• Monitor inventory of beverages, café products, cleaning supplies, towels, and other items; maintain stock records.
• Ensure cleaning, hygiene, safety, and emergency procedures are followed; record incidents.

Conocimientos

Customer service

Staff supervision

Organization

Communication

Problem solving

Descripción del empleo

Studio Operations Manager — MOJO Pilates & Recovery

MOJO is looking for a proactive, organized, and customer-focused Studio Operations Manager to oversee the daily operation of our Pilates studio, recovery facilities, café, and sportswear shop. This is a hands-on management role. The Studio Operations Manager is responsible for ensuring that every area is clean, fully equipped, properly staffed, and ready to provide customers with an excellent MOJO experience.

Key responsibilities

Oversee the day-to-day operation of the entire MOJO studio, including opening and closing checks and ensuring all areas are ready on time

Inspect Pilates rooms before and after classes and ensure equipment and class materials are clean, safe, correctly arranged, and available in sufficient quantities

Check that the recovery area is cleaned, sanitized, stocked, and ready for customers, and ensure reception, changing areas, toilets, café, shop, and shared spaces remain clean and presentable throughout the day

Supervise and coordinate receptionists, cleaners, café staff, and maintenance personnel

Prepare and manage staff schedules, shifts, breaks, absences, and replacements, and assign daily responsibilities with follow-up to confirm completion

Train team members on MOJO's service standards, operating procedures, hygiene rules, and safety requirements, and provide regular feedback

Welcome customers, guide them through the studio, engage with them to create a friendly atmosphere, and handle questions, special requests, complaints, and service issues professionally

Coordinate with instructors and reception to ensure classes start on time and run smoothly, and monitor the condition of Pilates and recovery equipment

Monitor inventory of beverages, café products, cleaning supplies, towels, toiletries, class materials, retail products, and other operational items, and maintain accurate stock records

Ensure the studio follows MOJO's cleaning, hygiene, safety, and emergency procedures, and record accidents, injuries, customer complaints, and unusual incidents

About you

Good spoken and written English is required

Previous experience in studio, hospitality, wellness, fitness, retail, or operations management is preferred

Experience supervising staff and managing schedules

Strong customer-service and communication skills

Highly organized, responsible, and attentive to detail

Able to manage several areas and priorities at the same time

Comfortable handling complaints and solving problems independently

Basic understanding of inventory, purchasing, sales, and cost control

Confident using scheduling, booking, messaging, and basic reporting tools

Available to work flexible hours, including early mornings, evenings, weekends, or public holidays when required

A central management role in a growing wellness business

A dynamic environment combining Pilates, recovery, hospitality, and retail

Regular interaction with an active international community

The opportunity to improve operations and develop the MOJO customer experience

Training on MOJO's services, systems, and operating standards

Opportunities for greater responsibility as the business grows