Community Manager

AgeLetics Wellness Global; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

AgeLetics Wellness Global in Jakarta is seeking a Community Officer to uphold smooth daily studio operations and an exceptional client experience. You will manage schedules, nurture client relationships, and support sales of class packages and memberships.

The role requires 1–3 years in customer service or studio administration, a degree in a relevant field, and strong organizational and communication skills; familiarity with Rezerv is a plus.

Qualifications

• Bachelor's degree in a relevant field from a reputable university.
• 1–3 years experience in customer service, client relations, hospitality, or fitness studio administration.
• Strong interpersonal and communication skills.
• Sales‑oriented mindset with ability to achieve targets.
• Highly organized with strong attention to detail.
• Comfortable using scheduling systems and spreadsheets.

Responsibilities

• Build and maintain relationships with existing and prospective clients.
• Provide excellent customer service before, during, and after studio sessions.
• Respond to client inquiries via WhatsApp, phone, email, and social media.
• Handle client feedback, concerns, and complaints with professionalism.
• Manage class schedules and coordinate bookings, cancellations, and rescheduling.
• Monitor attendance and support achieving monthly targets.
• Develop weekly and monthly reports on sales, attendance, and package usage.
• Provide operational insights and recommendations to management.

Skills

Interpersonal skills

Communication

Sales mindset

Organizational skills

Attention to detail

Education

Bachelor's degree in Business Administration, Communications, Sports Management, or related field

Tools

Rezerv

Scheduling systems

Job description

AgeLetics is the first comprehensive platform in Indonesia for seniors (age 55+) to increase longevity through various exercises and activities. We offer activities such as strength training and pilates, designed specifically for seniors by specialist in rehab medicine (SpKFR) and other experts. We partner with top studios in South and West Jakarta, with each session led by bachelor of sports science / instructors from relevant global institution.

Community Officer

The Community Officer is responsible for ensuring smooth daily operations of the studio while delivering exceptional client experience. This role manages studio scheduling, maintains strong relationships with clients, supports sales targets, and prepares operational and performance reports. The position plays a key role in building a welcoming community and ensuring high client satisfaction and retention.

Job Description

Build and maintain strong relationships with existing and prospective clients.Provide excellent customer service before, during, and after studio sessions.

Respond to client inquiries through WhatsApp, phone, email, and social media in a timely and professional manner.

Handle client feedback, concerns, and complaints with care and professionalism.

Manage and maintain classes schedule.

Coordinate booking, cancellations, and rescheduling of sessions.

Monitor attendance and ensure smooth daily operations.

Achieve monthly sales targets for class packages and memberships.

Support client conversion from trial sessions to packages.

Develop and maintain weekly and monthly reports including: Sales performance, Client attendance, Package usage and expiry

Support management with operational insights and recommendations.

Qualifications

Bachelor's degree in Business Administration, Communications, Sports Management, or related field preferred from reputable university.

1-3 years experience in customer service, client relations, hospitality, or fitness studio administration.

Strong interpersonal and communication skills.

Sales-oriented mindset with ability to achieve targets.

Highly organized with strong attention to detail.

Comfortable using scheduling systems, spreadsheets, and Rezerv.

Passion for wellness, fitness, or Pilates is a strong advantage.