Student Success & Engagement Advisor

Ruangguru; Jakarta Barat; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Ruangguru in Jakarta is seeking a proactive professional to join our Customer Success and Sales teams. You will monitor student progress, engage prospects, and guide learners toward successful decisions while sustaining motivation.

You should be diploma-3 qualified, skilled in communication, relationship building, and time management, with a customer-oriented mindset. Personal smartphone and laptop required; you thrive both independently and in a team and aim to hit targets.

Qualifications

• Diploma 3 qualification in any discipline.
• 1–2 years in Sales, Marketing, Business Development, Customer Success, or related fields.

Responsibilities

• Monitor students' learning progress and communicate updates to the Academic Team with follow-up actions.
• Build relationships with students by providing motivation, guidance, and ongoing support.
• Support sales activities by engaging prospective students and helping them make informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Communication

Interpersonal skills

Time management

Customer-oriented

Detail orientation

Education

Diploma 3

Job description

Ruangguru in Jakarta is seeking a proactive professional to join our Customer Success and Sales teams. You will monitor student progress, engage prospects, and guide learners toward successful decisions while sustaining motivation.

You should be diploma-3 qualified, skilled in communication, relationship building, and time management, with a customer-oriented mindset. Personal smartphone and laptop required; you thrive both independently and in a team and aim to hit targets.