Student Success Advisor & Learning Coach

Ruangguru; Serang; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

Ruangguru is seeking a driven professional in Indonesia to monitor student progress, build strong relationships, and support enrollment and sales efforts. You will engage prospective students, provide guidance, and help them choose suitable learning plans.

The role requires a Diploma 3 and 1–2 years in Sales, Marketing, or related fields, along with strong communication, organization, and a proactive, collaborative mindset. A smartphone and laptop are required to perform the duties.

Qualifications

• Diploma 3 education in any discipline.
• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, or related fields.
• Experience in education, English courses, or startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.
• Have a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as collaboratively in a team.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication skills

Time management

Customer-oriented mindset

Detail-oriented

Team collaboration

Smartphone

Laptop

Education

Diploma 3 in any discipline

Tools

Smartphone

Laptop

Job description

Ruangguru is seeking a driven professional in Indonesia to monitor student progress, build strong relationships, and support enrollment and sales efforts. You will engage prospective students, provide guidance, and help them choose suitable learning plans.

The role requires a Diploma 3 and 1–2 years in Sales, Marketing, or related fields, along with strong communication, organization, and a proactive, collaborative mindset. A smartphone and laptop are required to perform the duties.