Student Success & Engagement Advisor

Ruangguru; Cikampek; On-site; IDR 24,000,000 - 42,000,000; Full time

Job summary

Ruangguru in Indonesia is seeking a results-driven professional to support Student engagement and growth. You will monitor progress, build strong relationships with students, and assist in guiding decision-making to accelerate learning outcomes.

You will also back sales activities by engaging prospective students, delivering consistent advice, and helping your team achieve ambitious targets with strong communication, organization, and independent collaboration.

Qualifications

• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields.
• Experience in education, English courses, or startups is a plus.
• Have a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as collaboratively.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication

Time management

Teamwork

Education

Diploma 3

Job description

Ruangguru in Indonesia is seeking a results-driven professional to support Student engagement and growth. You will monitor progress, build strong relationships with students, and assist in guiding decision-making to accelerate learning outcomes.

You will also back sales activities by engaging prospective students, delivering consistent advice, and helping your team achieve ambitious targets with strong communication, organization, and independent collaboration.