Student Services Specialist — Customer Support & Engagement

Bina Nusantara University; Jakarta Pusat; On-site; IDR 70,000,000 - 100,000,000; Full time

Job summary

Bina Nusantara University is seeking a Student Services Staff to support students and stakeholders with information, document processing, and service requests. The role focuses on timely, accurate responses and efficient data handling to improve student experience.

The ideal candidate will have a Bachelor's degree, at least 1 year of customer service experience, and strong Indonesian and English communication skills, with proficiency in Microsoft Office.

Qualifications

• Bachelor's Degree in any major
• 1 year of experience in customer service
• Good communication skills in Indonesian and English
• Proficiency in Microsoft Office

Responsibilities

• Interact with students or other stakeholders to provide and process information in response to inquiries, concerns and requests about documents and services
• Ensure effective and prompt respond to customer inquiries
• Ensure effective customer complaints handling process
• Provide valid and accurate students operational data

Skills

Customer service

Communication

Bilingual Indonesian/English

MS Office

Education

Bachelor's Degree

Job description

Bina Nusantara University is seeking a Student Services Staff to support students and stakeholders with information, document processing, and service requests. The role focuses on timely, accurate responses and efficient data handling to improve student experience.

The ideal candidate will have a Bachelor's degree, at least 1 year of customer service experience, and strong Indonesian and English communication skills, with proficiency in Microsoft Office.