Student & Lecturer Services Staff

Bina Nusantara University; Jakarta Pusat; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

BINUS University mencari Staff Layanan Mahasiswa & Dosen untuk mendukung proses layanan akademik bagi dosen, mahasiswa, dan pemangku kepentingan di lokasi Jakarta. Posisi ini fokus pada peningkatan kualitas layanan serta kelancaran administrasi terkait proses perkuliahan dan penilaian.

Peran ini melibatkan koordinasi antar departemen, komunikasi efektif melalui berbagai saluran, serta pengelolaan dokumen dan permintaan layanan untuk mahasiswa dan dosen, dengan peluang berkembang dalam

Qualifications

• Gelar sarjana minimum.
• Pengalaman kerja minimum 2 tahun.
• Keahlian dalam manajemen layanan pelanggan.

Responsibilities

• Menjaga layanan terkait proses mengajar dan pembelajaran untuk dosen, mahasiswa, dan pemangku kepentingan.
• memastikan komunikasi efektif dengan dosen, mahasiswa, melalui telepon, email, surat, dan tatap muka.
• Mengelola dokumentasi layanan untuk aktivitas layanan mahasiswa dan dosen serta memastikan kepatuhan terhadap prosedur.

Skills

Customer Service Management

Education

Bachelor Degree

Job description

Student & Lecturer Services Staff

Perusahaan : Bina Nusantara University
Jenis Pekerjaan : Full-Time
Lokasi : Jakarta, Indonesia

Deskripsi Pekerjaan - Student & Lecturer Services Staff

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Services activities

• Ensure and provide quality service related to teaching & learning process for Lecturers, students and other stakeholders
• Guarantee effective communication with lecturers, students and other stakeholders by telephone, email, letter and face to face
• Ensure all services provided in Lecturing & Examination activities in Doctoral Program Services is conducted based on procedures and comply to all regulations

Lecturer Affair Activities

• Review lecture absentee report and inform related with faculty/school
• Handle course materials acceptance and examination files to each faculty/school
• Ensure and coordinate substitute class with available lecturers for substitute class (related lecturer is unable to attend the class)
• Coordinate with faculty/school to find substitute lecturer when the scheduled lecturer is unable to attend and request to be substitute
• Arrange announcement information for absent lecturers
• Receive, input, and file lecture permission letter
• Review lecturer attendance report and ensure accurate information for the lecture monitoring book
• Arrange and support lecturer meeting as scheduled
• Coordinate with faculty/school to deal with lecturer matter and gather feedback from lecturers
• Evaluate lecturer’s feedback for service review and enhancement
• Review examination files from lecturer and proceed it to faculty/school for further process
• Review lecturer schedule changes from Faculty/school and ensure alignment with other activities

Student Financial Services

• Provide prompt respond and service to students related to financial services
• Inform accurate financial info to customer (verbal and written)
• Ensure overall Financial Services to customer comply with valid regulation and procedure
• Verify payment amount value, date, and payment type with current data and payment receipt info
• Receive student’s application for scholarship and collect the request
• Provide info related to tuition payment amount for students on academic leave period and process re-activate student status
• Provide info related to academic leave process to students and required forms
• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
• Sort student payment data receipt according to student ID and payment type. Record and summarize payment data
• Receive, record, and distribute student request for financial service to related area
• Provide and maintain documentation for all transaction and other financial services activities

Student Information & Document Services

• Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility
• Maintain and update records of customer transactions
• Prepare and distribute announcements related to student services activities
• Update knowledge related to current policy / information that implemented in BINUS University
• Receive and prepare all necessary documents required for the student services process
• Distribute student documents (e.g. graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)

Student Request Services

• Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)
• Maintain and update record of documentations related to student request process

Student Registration Services

• Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)
• Receive and follow up student request related to registration process
• Maintain and update records of all student requests
• Handle colloquium and dissertation scheduling and arrangement process for students in Doctorial Program

Stakeholder Inquires Respond

• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to the related parties
• Monitor all inquiries using CRM
• Follow up and direct the pending and unresolved inquiries to the related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments

Management Support Activities

• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement

• Minimum Bachelor Degree

Work Exposure / Experience

• Minimum 2 years of working experience

Special Skills / Certification

• Customer Service Management

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!