Student & Lecturer Services Coordinator

Binus University International; Jakarta Pusat; Presencial; IDR 78 120 000 - 133 920 000; Tempo integral

Resumo da oferta

Binus University International is seeking a Service & Student Experience Associate to support Lecturer Affairs, Student Financial Services, Information & Document Services, and Registration activities in Jakarta.

You will respond to inquiries, process documents, coordinate with faculties, and ensure compliance with procedures while delivering high-quality service to lecturers, students and stakeholders.

Qualificações

• Bachelor degree or higher in a relevant field.
• Strong customer service and stakeholder communication.
• Experience in university administration is a plus.

Responsabilidades

• Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility
• Maintain and update records of customer transactions
• Prepare and distribute announcements related to student services activities
• Update knowledge related to current policy / information that implemented in BINUS University
• Receive and prepare all necessary documents required for the student services process
• Distribute student documents (e.g. graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)
• Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)
• Maintain and update record of documentations related to student request process

Conhecimentos

Customer service management

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

Binus University International is seeking a Service & Student Experience Associate to support Lecturer Affairs, Student Financial Services, Information & Document Services, and Registration activities in Jakarta.

You will respond to inquiries, process documents, coordinate with faculties, and ensure compliance with procedures while delivering high-quality service to lecturers, students and stakeholders.