Student Experience Specialist

Binus University International; Jakarta Pusat; On-site; IDR 52,000,000 - 72,000,000; Full time

Job summary

Binus University International in Jakarta is seeking a customer service professional to support students and stakeholders with documents and services.

You will interact with students, respond promptly to inquiries, handle complaints, and provide accurate operational data to ensure smooth processes. The role requires clear communication in Indonesian and English and proficiency with Microsoft Office. This position offers opportunities for growth in a dynamic university environment.

Qualifications

• Bachelor’s degree completed in any major.
• 1 year of experience in customer service.
• Proficiency in Indonesian and English communication.
• Proficiency in Microsoft Office.

Responsibilities

• Interact with students or other stakeholders to provide and process information in response to inquiries about documents and services.
• Ensure effective and prompt response to customer inquiries.
• Ensure effective customer complaints handling process.
• Provide valid and accurate students operational data.

Skills

Good communication (Indonesian & ENgls

Microsoft Office proficiency

Education

Bachelor’s Degree in any major

Job description

Binus University International in Jakarta is seeking a customer service professional to support students and stakeholders with documents and services.

You will interact with students, respond promptly to inquiries, handle complaints, and provide accurate operational data to ensure smooth processes. The role requires clear communication in Indonesian and English and proficiency with Microsoft Office. This position offers opportunities for growth in a dynamic university environment.