Student Services Specialist - Customer Support & Engagement

YBN - BLC Head Office; Jakarta Barat; On-site; IDR 90,000,000 - 130,000,000; Full time

Job summary

YBN - BLC Head Office is seeking a customer service professional in Jakarta Barat to interact with students and stakeholders, process information about documents and services, and ensure prompt responses to inquiries. The role also involves handling complaints and providing accurate student data.

The ideal candidate has a Bachelor's degree, at least 1 year of customer service experience, and strong Indonesian and English communication skills, plus proficiency in Microsoft Office.

Qualifications

• Bachelor's degree in any major.
• Minimum 1 year of experience in customer service.
• Excellent communication skills in Indonesian and English.
• Proficient in Microsoft Office applications.

Responsibilities

• Interact with students or other stakeholders to provide and process information about documents and services.
• Respond promptly to customer inquiries.
• Handle customer complaints effectively.
• Provide accurate student operational data.

Skills

Customer service

Communication

Indonesian language

English language

Education

Bachelor's degree

Tools

Microsoft Office

Job description

YBN - BLC Head Office is seeking a customer service professional in Jakarta Barat to interact with students and stakeholders, process information about documents and services, and ensure prompt responses to inquiries. The role also involves handling complaints and providing accurate student data.

The ideal candidate has a Bachelor's degree, at least 1 year of customer service experience, and strong Indonesian and English communication skills, plus proficiency in Microsoft Office.