Student Services & Records Specialist

BINUS University; Tangerang; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

BINUS University seeks a dedicated professional for Student Financial Services and related student support. You will respond to student inquiries, provide accurate financial information, and ensure processes comply with regulations.

The role also covers document handling, data recording, and coordination with other departments to resolve inquiries efficiently. Ideal candidates have a Bachelor Degree, at least 2 years of experience in customer service management, and strong communication skills

Qualifications

• Bachelor degree required.
• Minimum 2 years of working experience.
• Customer service management skills and experience handling inquiries.

Responsibilities

• Provide prompt responses and service to students related to financial services.
• Inform accurate financial information to customers (verbal and written).
• Ensure compliance with regulations and procedures in financial services.
• Receive, record, and distribute student requests and inquiries to the related area.
• Prepare and maintain documentation for all transactions and student service activities.
• Coordinate with internal departments to resolve inquiries and issues.

Skills

Customer Service Management

Stakeholder communication

Education

Bachelor Degree

Job description

BINUS University seeks a dedicated professional for Student Financial Services and related student support. You will respond to student inquiries, provide accurate financial information, and ensure processes comply with regulations.

The role also covers document handling, data recording, and coordination with other departments to resolve inquiries efficiently. Ideal candidates have a Bachelor Degree, at least 2 years of experience in customer service management, and strong communication skills