Student Services Staff

YBN - BLC Head Office; Jakarta Barat; On-site; IDR 90,000,000 - 130,000,000; Full time

Job summary

YBN - BLC Head Office is seeking a customer service professional in Jakarta Barat to interact with students and stakeholders, process information about documents and services, and ensure prompt responses to inquiries. The role also involves handling complaints and providing accurate student data.

The ideal candidate has a Bachelor's degree, at least 1 year of customer service experience, and strong Indonesian and English communication skills, plus proficiency in Microsoft Office.

Qualifications

• Bachelor's degree in any major.
• Minimum 1 year of experience in customer service.
• Excellent communication skills in Indonesian and English.
• Proficient in Microsoft Office applications.

Responsibilities

• Interact with students or other stakeholders to provide and process information about documents and services.
• Respond promptly to customer inquiries.
• Handle customer complaints effectively.
• Provide accurate student operational data.

Skills

Customer service

Communication

Indonesian language

English language

Education

Bachelor's degree

Tools

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Responsibilities

• Interact with students or other stakeholders to provide and process information in response to inquiries, concerns and requests about documents and services


• Ensure effective and prompt respond to customer inquiries


• Ensure effective customer complaints handling process


• Provide valid and accurate students operational data

Requirements

• Bachelor's Degree in any major


• 1 year of experience in customer service


• Good communication skills in Indonesian and English


• Proficiency in Microsoft Office

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! BINA NUSANTARA started with a dream and a sense of determination. Founded by Joseph Wibowo Hadipoespito and Theresia Widia Soerjaningsih, this education institution has gone through many stages, and overcome various barriers. It still stands strong and grand despite the competition.