Student Retention & Upsell Specialist

51talk; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

51talk is seeking a results-driven sales professional in Jakarta to supervise students, encourage monthly class attendance, and drive revenue through renewals and upgrades. The role requires interacting with paid students or parents to present promotions and renewals, and to identify upsell opportunities by analyzing preferences and class participation.

You will build strong customer relationships to boost satisfaction and long-term retention, respond to inquiries with accurate product

Qualifications

• Minimum 3 years of experience in sales with a bachelor degree.
• Proven track record in renewals, upselling, and customer retention.
• Strong communication, service skills, and organization.

Responsibilities

• Supervise students to maintain monthly classes and promote attendance.
• Contact paid students or parents to present upgrades, promotions, or renewals.
• Identify upsell opportunities through analyzing preferences and participation.
• Build trust-based relationships to improve satisfaction and retention.
• Respond to inquiries with accurate product information and handle objections.
• Meet or exceed sales targets and KPIs.
• Log all interactions and sales activities in the CRM for follow-up.

Education

Bachelor's degree

Job description

51talk is seeking a results-driven sales professional in Jakarta to supervise students, encourage monthly class attendance, and drive revenue through renewals and upgrades. The role requires interacting with paid students or parents to present promotions and renewals, and to identify upsell opportunities by analyzing preferences and class participation.

You will build strong customer relationships to boost satisfaction and long-term retention, respond to inquiries with accurate product