Student Experience & Retention Specialist

PT. Edukasi Mandiri Pratama; Manado; On-site; IDR 52,000,000 - 86,000,000; Full time

Job summary

PT. Edukasi Mandiri Pratama in Manado, Indonesia, is seeking a Progress Advisor to support students and customers by enhancing the learning experience and maintaining strong communication with teachers and parents.

You will coordinate parent events, monitor student progress, handle payments and retention efforts, and help achieve school sales targets while delivering excellent service and education outcomes.

Qualifications

• University graduate, Diplomate/ Bachelor degree in related field or equivalent.
• Experience in Marketing, Sales, service, consulting or education line with 1 year experience.
• Self-learning and open minded.
• Excellent interpersonal communication skills in both oral and written form.
• Self motivated, detail oriented, flexible, able to work under pressure.
• Multitasking, good organization and planning.
• Pleasing personality.

Responsibilities

• Responsible for students and customers learning experience at English 1 Center.
• Maintain close contact with classroom teacher and customers/parents to facilitate communication regarding the students’ learning progress and contribute to school sales targets by promoting better students retention.
• Conduct parents communication events (course orientation, parent teacher conference, achievement ceremony and progress update).
• Observe class to know the students ability and discuss the feedback with teachers.
• Check for students and contact parents.
• Communicate among course teacher, parents and kids to track the teaching quality and study result. Keep solid relationship with all customers.
• Manage the students include processing payment, retention sales and customer satisfaction.

Skills

Interpersonal communication

Multitasking

Organization

Planning

Self-motivation

Detail-oriented

Education

Bachelor degree

Job description

PT. Edukasi Mandiri Pratama in Manado, Indonesia, is seeking a Progress Advisor to support students and customers by enhancing the learning experience and maintaining strong communication with teachers and parents.

You will coordinate parent events, monitor student progress, handle payments and retention efforts, and help achieve school sales targets while delivering excellent service and education outcomes.