Student Progress & Engagement Specialist

English 1; Tangerang; In loco; IDR 66.960.000 - 100.440.000; Tempo pieno

Descrizione del lavoro

English 1 Indonesia is hiring Progress Advisors to support student success and strengthen customer relationships. You will drive course renewals, generate referrals, and communicate progress to parents with clarity and care.

The role reports to the Center Director and collaborates with fellow Progress Advisors, the Director of Studies, and Course Consultants to ensure a positive learning community and high customer satisfaction.

Competenze

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Time management skills, able to set priorities, and complete tasks on time with high quality.
• “I can” attitude and passion.
• A strong team player, able to work well with colleagues.
• Natural problem solvers, able to prioritize customers, find and provide solutions to customers’ problems in their best interests while adhering to English 1’s rules and values.
• Strong salespeople, able to quickly understand company products and knowledge, and effectively present English 1 schools and products to customers.
• Good English language skills, minimum B1 for oral and written.
• Bachelor’s Degree

Mansioni

• Deliver timely updates on learning progress and proactively initiate check-ins to maintain transparency.
• Provide parents with the latest information about the course when needed (e.g., lessons discussed in class, practice work, test results).
• Use clear and respectful language to explain learning goals, academic progress, and center policies.
• Invite parents and prepare, facilitate, participate, and organize events related to parents in accordance with our communication system.
• Provide timely information to parents about any changes related to the study (e.g., teachers, schedule).
• Gather input from parents about past events and experiences with English 1 in general.
• Build and maintain long-term, trust-based relationships with students and their families.
• Promote a sense of community by ensuring parents feel welcome, heard and valued.
• Support student motivation and accountability by encouraging consistent study habits and recognizing their achievements.
• Internal collaboration with other departments in the center.
• Identify and address customer concerns or feedback promptly and professionally.
• Collaborate with teachers and other team members to resolve issues related to student engagement, scheduling, or satisfaction.
• Monitor progress data and flag early indicators of disengagement or dissatisfaction for intervention.
• Analyze problems and identify underlying causes.
• Drive course renewals through personalized service and progress-based conversations.
• Encourage referrals by delivering a high-quality customer experience and fostering trust.
• Confidently communicate the value of English 1’s programs to support retention and growth.
• Reactivate students who have dropped out and follow up on the reasons for refunds.

Conoscenze

Verbal communication

Written communication

Attention to detail

Time management

Sales skills

Team player

Problem solving

English proficiency

Formazione

Bachelor’s Degree

Descrizione del lavoro

English 1 Indonesia is hiring Progress Advisors to support student success and strengthen customer relationships. You will drive course renewals, generate referrals, and communicate progress to parents with clarity and care.

The role reports to the Center Director and collaborates with fellow Progress Advisors, the Director of Studies, and Course Consultants to ensure a positive learning community and high customer satisfaction.