Strategic Key Account Manager – Aftermarket Sales

Epiroc; Tangerang; Hybrid; IDR 480,000,000 - 840,000,000; Full time

Job summary

Epiroc in Sumbawa, West Nusa Tenggara, ID, is seeking a Key Account Manager to lead aftermarket sales and strategic account management. This onsite role focuses on driving revenue through parts, services, and solutions while building strong relationships with key decision-makers and stakeholders.

You will analyze market trends, collaborate with internal teams, and ensure compliance with SHEQ standards in all customer interactions. A strong technical and commercial background is essential.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or Industrial) or Business Administration; a Master's is an advantage.
• Certifications in Sales Management, CRM, or Aftermarket Operations are a plus.
• Minimum 5–8 years in aftermarket sales, key account management, or technical sales in heavy equipment or mining.
• Proven track record in managing strategic accounts and negotiating service contracts.
• Strong experience with technical support and commercial negotiations for parts and services.
• Familiarity with ERP, inventory management, and warranty processes is desirable.

Responsibilities

• Driving Aftermarket Sales Performance: develop and execute account-specific strategies to reach targets for parts, services, and solutions.
• Customer Relationship Management: act as primary contact for key accounts with senior stakeholders to foster partnerships.
• Technical and Commercial Support: provide specialist technical and commercial guidance to customers.
• Market Insight and Strategic Planning: analyze market trends and competitors to identify growth opportunities for aftermarket offerings.
• Collaboration and Continuous Improvement: work with Operations, Product Support, and Business Line Managers for seamless service project execution.
• Compliance and Safety: uphold safety, quality, and SHEQ standards in all interactions and activities.

Skills

Key account management

Account strategy

Negotiation

Relationship management

Technical sales

Market analysis

Communication skills

Analytical thinking

Safety and SHEQ awareness

Education

Bachelor's degree in Engineering or Business

Master's degree preferred

Tools

ERP systems

Inventory management

Warranty claim processes

Job description

Epiroc in Sumbawa, West Nusa Tenggara, ID, is seeking a Key Account Manager to lead aftermarket sales and strategic account management. This onsite role focuses on driving revenue through parts, services, and solutions while building strong relationships with key decision-makers and stakeholders.

You will analyze market trends, collaborate with internal teams, and ensure compliance with SHEQ standards in all customer interactions. A strong technical and commercial background is essential.