Key Account Manager

Epiroc Careers; Sumbawa Besar; Presencial; IDR 450.000.000 - 900.000.000; Jornada completa

Descripción de la vacante

Epiroc in Sumbawa, West Nusa Tenggara, ID is seeking a senior Key Account Manager to lead aftermarket sales strategies for parts, services, and solutions. You will manage key accounts, build long-term partnerships, and drive revenue growth with cross-functional teams.

The role requires strong negotiation, market insight, and ERP proficiency, plus a track record of influencing senior stakeholders and delivering value in heavy equipment or mining segments.

Formación

• Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial) or Business Admin or related field.
• Master's Degree in Business or Management is an advantage.
• Professional certifications in Sales Management or CRM are a plus.
• Minimum 5-8 years of aftermarket sales or key account experience in heavy equipment/mining.
• Strong ability to manage strategic accounts and negotiate service contracts.
• Familiarity with ERP systems, inventory management and warranty processes desirable.
• Excellent communication and stakeholder engagement skills.
• Safety-first mindset with SHEQ compliance.

Responsabilidades

• Driving aftermarket sales performance and account-specific strategies for parts, services, and solutions.
• Acting as sole contact for key accounts, building relationships with senior decision-makers.
• Provide technical and commercial support to ensure optimal equipment performance.
• Analyze market trends and customer behavior to identify growth opportunities.
• Collaborate with Operations, Product Support, and BM to ensure project execution and continuous improvement.
• Uphold safety, quality, and compliance in all interactions.

Conocimientos

Key account management

Sales strategy

Negotiation

Relationship building

Market analysis

Cross-functional teamwork

Contract negotiation

Technical sales

Educación

Bachelor's Degree in Engineering or related field

Master's Degree in Business or Management (advantage)

Herramientas

ERP systems

Descripción del empleo

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Key Account Manager

Functional area: Marketing & Sales

Onsite or Remote: Onsite

Country/Region: ID

City: Sumbawa

Location: Sumbawa, West Nusa Tenggara, ID, 84457

Company name: Epiroc

Date of posting: Nov 3, 2026

Main Accountabilities :

• Driving Aftermarket Sales Performance
  Develop and execute account-specific strategies to achieve revenue and profitability targets for parts, services, and solutions.
• Customer Relationship Management
  Act as the primary point of contact for key accounts, developing strong relationships with Decision-makers & Stakeholders (Senior Management), fostering long-term partnerships through proactive engagement, understanding customer needs, and delivering tailored solution.
• Technical and Commercial Support
  Provide specialized technical assistance and commercial guidance to customers, ensuring optimal equipment performance and value-added services.
• Market Insight and Strategic Planning
  Analyze market trends, competitor activities, and customer behavior to identify growth opportunities and enhance the value proposition for aftermarket offerings in your customer accounts.
• Collaboration and Continuous Improvement
  Work closely with internal teams-Operations, Product Support, and Business Line Managers-to ensure seamless execution of service projects and continuous improvement initiatives.
• Compliance and Safety
  Uphold company standards for safety, quality, and compliance in all customer interactions and service activities.

Requirements :

• Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field. A Master's Degree in Business or Management is an advantage.
• Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.
• Minimum 5-8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.
• Proven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.
• Strong exposure to technical support and commercial negotiations for parts and service solutions.
• Familiarity with ERP systems, inventory management, and warranty claim processes is desirable.
• Understanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.
• Strong ability in contract negotiation, pricing strategies, and revenue growth planning.
• Skilled in building and maintaining long-term partnerships with key accounts.
• Ability to analyze market trends, customer needs, and develop account-specific strategies.
• Familiarity with ERP systems, inventory management, and warranty processes.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Strong analytical ability for market trend analysis and strategic planning.
• Safety-first mindset and compliance with SHEQ standards.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com