Key Account Manager

PT Epiroc Southern Asia; Sumbawa Besar; In loco; IDR 350.000.000 - 650.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Training

14 days annual leave

Miscellaneous allowance

Descrizione del lavoro

PT Epiroc Southern Asia is seeking a seasoned Key Account Manager to lead aftermarket sales across parts, services, and solutions for major accounts in Indonesia. The role emphasizes strategic account development, technical and commercial support, and strong stakeholder engagement.

You will collaborate with internal teams to deliver service projects, drive revenue growth, and ensure compliance with safety and SHEQ standards while building durable partnerships with key clients.

Competenze

• Bachelor's degree in engineering or related field; Master's degree is an advantage.
• Professional certifications in sales/CRM/aftermarket are a plus.
• Minimum 5–8 years in aftermarket sales, key account or technical sales in heavy equipment or mining.

Mansioni

• Driving Aftermarket Sales Performance: develop and execute account-specific strategies to achieve revenue targets for parts, services, and solutions.
• Customer Relationship Management: act as primary contact for key accounts, building relationships with decision-makers and stakeholders.
• Technical and Commercial Support: provide technical assistance and commercial guidance to customers.
• Market Insight and Strategic Planning: analyze market trends to identify growth opportunities for aftermarket offerings.
• Collaboration and Continuous Improvement: work with Operations, Product Support, and Business Line Managers to ensure service project delivery and improvements.
• Compliance and Safety: uphold safety, quality, and SHEQ standards in all interactions.

Conoscenze

Key Account Management

Sales Management

Negotiation

Customer Relationship Management

Market Analysis

Formazione

Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial)

Master's Degree in Business/Management (advantage)

Strumenti

ERP systems

Inventory management systems

Warranty claim processes

Descrizione del lavoro

• Driving Aftermarket Sales Performance
  Develop and execute account-specific strategies to achieve revenue and profitability targets for parts, services, and solutions.
• Customer Relationship Management
  Act as the primary point of contact for key accounts, developing strong relationships with Decision-makers & Stakeholders (Senior Management), fostering long-term partnerships through proactive engagement, understanding customer needs, and delivering tailored solution.
• Technical and Commercial Support
  Provide specialized technical assistance and commercial guidance to customers, ensuring optimal equipment performance and value-added services.
• Market Insight and Strategic Planning
  Analyze market trends, competitor activities, and customer behavior to identify growth opportunities and enhance the value proposition for aftermarket offerings in your customer accounts.
• Collaboration and Continuous Improvement
  Work closely with internal teams-Operations, Product Support, and Business Line Managers-to ensure seamless execution of service projects and continuous improvement initiatives.
• Compliance and Safety
  Uphold company standards for safety, quality, and compliance in all customer interactions and service activities.

Requirements :

• Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field. A Master's Degree in Business or Management is an advantage.
• Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.
• Minimum 5-8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.
• Proven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.
• Strong exposure to technical support and commercial negotiations for parts and service solutions.
• Familiarity with ERP systems, inventory management, and warranty claim processes is desirable.
• Understanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.
• Strong ability in contract negotiation, pricing strategies, and revenue growth planning.
• Skilled in building and maintaining long-term partnerships with key accounts.
• Ability to analyze market trends, customer needs, and develop account-specific strategies.
• Familiarity with ERP systems, inventory management, and warranty processes.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Strong analytical ability for market trend analysis and strategic planning.
• Safety-first mindset and compliance with SHEQ standards.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Mining, Minerals & Metals 101-1,000 employees

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

Perks and benefits Medical Miscellaneous allowance Training, 14 days for annual leave per year, refer

What can I earn as a Key Account Manager