Key Account Manager

Epiroc; Tangerang; Hybrid; IDR 480,000,000 - 840,000,000; Full time

Job summary

Epiroc in Sumbawa, West Nusa Tenggara, ID, is seeking a Key Account Manager to lead aftermarket sales and strategic account management. This onsite role focuses on driving revenue through parts, services, and solutions while building strong relationships with key decision-makers and stakeholders.

You will analyze market trends, collaborate with internal teams, and ensure compliance with SHEQ standards in all customer interactions. A strong technical and commercial background is essential.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or Industrial) or Business Administration; a Master's is an advantage.
• Certifications in Sales Management, CRM, or Aftermarket Operations are a plus.
• Minimum 5–8 years in aftermarket sales, key account management, or technical sales in heavy equipment or mining.
• Proven track record in managing strategic accounts and negotiating service contracts.
• Strong experience with technical support and commercial negotiations for parts and services.
• Familiarity with ERP, inventory management, and warranty processes is desirable.

Responsibilities

• Driving Aftermarket Sales Performance: develop and execute account-specific strategies to reach targets for parts, services, and solutions.
• Customer Relationship Management: act as primary contact for key accounts with senior stakeholders to foster partnerships.
• Technical and Commercial Support: provide specialist technical and commercial guidance to customers.
• Market Insight and Strategic Planning: analyze market trends and competitors to identify growth opportunities for aftermarket offerings.
• Collaboration and Continuous Improvement: work with Operations, Product Support, and Business Line Managers for seamless service project execution.
• Compliance and Safety: uphold safety, quality, and SHEQ standards in all interactions and activities.

Skills

Key account management

Account strategy

Negotiation

Relationship management

Technical sales

Market analysis

Communication skills

Analytical thinking

Safety and SHEQ awareness

Education

Bachelor's degree in Engineering or Business

Master's degree preferred

Tools

ERP systems

Inventory management

Warranty claim processes

Job description

Select how often (in days) to receive an alert:

Key Account Manager

Functional area: Marketing & Sales

Onsite or Remote: Onsite

Country/Region: ID

City: Sumbawa

Location: Sumbawa, West Nusa Tenggara, ID, 84457

Company name: Epiroc

Date of posting: Nov 3, 2026

Main Accountabilities :

• Driving Aftermarket Sales Performance
  Develop and execute account-specific strategies to achieve revenue and profitability targets for parts, services, and solutions.
• Customer Relationship Management
  Act as the primary point of contact for key accounts, developing strong relationships with Decision-makers & Stakeholders (Senior Management), fostering long-term partnerships through proactive engagement, understanding customer needs, and delivering tailored solution.
• Technical and Commercial Support
  Provide specialized technical assistance and commercial guidance to customers, ensuring optimal equipment performance and value-added services.
• Market Insight and Strategic Planning
  Analyze market trends, competitor activities, and customer behavior to identify growth opportunities and enhance the value proposition for aftermarket offerings in your customer accounts.
• Collaboration and Continuous Improvement
  Work closely with internal teams-Operations, Product Support, and Business Line Managers-to ensure seamless execution of service projects and continuous improvement initiatives.
• Compliance and Safety
  Uphold company standards for safety, quality, and compliance in all customer interactions and service activities.

Requirements :

• Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field. A Master's Degree in Business or Management is an advantage.
• Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.
• Minimum 5-8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.
• Proven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.
• Strong exposure to technical support and commercial negotiations for parts and service solutions.
• Familiarity with ERP systems, inventory management, and warranty claim processes is desirable.
• Understanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.
• Strong ability in contract negotiation, pricing strategies, and revenue growth planning.
• Skilled in building and maintaining long-term partnerships with key accounts.
• Ability to analyze market trends, customer needs, and develop account-specific strategies.
• Familiarity with ERP systems, inventory management, and warranty processes.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Strong analytical ability for market trend analysis and strategic planning.
• Safety-first mindset and compliance with SHEQ standards.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com