Strategic Hotel Account Director — Growth & Partnerships

Pt. Usaha Gunabhakti Mandiri; Jakarta Pusat; Hybrid; IDR 1,000,000,000 - 1,700,000,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Sheraton Hotels & Resorts in Jakarta seeks a Complex Account Director to manage key hotel accounts, develop strategic plans, and drive revenue growth across transient and group segments. The role collaborates with property leadership and sales teams to expand market share and optimize guest experiences.

The position emphasizes building strong relationships, coordinating with Above Property Sales, and ensuring exemplary service to maintain loyalty and drive bookings.

Qualifications

• High school diploma or GED; 2 years in sales/marketing, guest services, front desk, or related area.
• Or a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Responsibilities

• Develops and implements the overall account strategy for assigned accounts.
• Retains, expands and grows account revenue through penetration, margin management and initiatives.
• Penetrates assigned accounts for group and transient business and explores extended stay and catering opportunities.
• Identifies and solicits new accounts in coordination with Sales and Marketing colleagues.
• Develops and implements strategic sales plans and builds strong client relationships.
• Manages sales activities, creates proposals and contracts, and ensures accurate customer data in Opera.
• Collaborates with property leadership to drive revenue and meet account goals.
• Provides exceptional customer service and acts as the customer's advocate.

Skills

Account management

Sales strategy

Customer service

Education

High school diploma / GED

2-year degree in Business/Marketing or related

Tools

Opera Sales and Catering

Job description

Sheraton Hotels & Resorts in Jakarta seeks a Complex Account Director to manage key hotel accounts, develop strategic plans, and drive revenue growth across transient and group segments. The role collaborates with property leadership and sales teams to expand market share and optimize guest experiences.

The position emphasizes building strong relationships, coordinating with Above Property Sales, and ensuring exemplary service to maintain loyalty and drive bookings.