Strategic ERP Account Manager

HashMicro; Jakarta Barat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

HashMicro is seeking a Software Account Manager in Jakarta to nurture long‑term client relationships after ERP implementations. You will drive value, propose additional ERP modules, and pursue expansion through cross‑selling initiatives within existing accounts.

The role combines strategic account management with business development, requiring strong English, negotiation, and client-facing skills in a fast‑paced tech environment.

Qualifications

• Excellent relationship management and client communication.
• Ability to identify upsell opportunities within existing accounts.
• Strong presentation and negotiation skills.

Responsibilities

• Be primary contact for assigned clients post‑kickoff and maintain long-term relationships.
• Understand client goals and propose ERP solutions to maximize value.
• Conduct business reviews to identify upsell opportunities and new modules.
• Drive upselling and cross-selling within current accounts to support growth.
• Collaborate with Business Development, Consultants, and Tech teams for successful deliveries.
• Monitor progress and resolve issues during implementation journey.
• Prepare account development plans and record activities and opportunities.
• Lead solution discussions when introducing new ERP products or services.
• Support commercial discussions during account expansion talks.
• Aim to achieve revenue targets through retention and expansion.

Skills

Relationship management

Upselling

Cross-selling

English proficiency

Communication skills

Commercial mindset

Negotiation

Account planning

Tools

ERP knowledge

Job description

HashMicro is seeking a Software Account Manager in Jakarta to nurture long‑term client relationships after ERP implementations. You will drive value, propose additional ERP modules, and pursue expansion through cross‑selling initiatives within existing accounts.

The role combines strategic account management with business development, requiring strong English, negotiation, and client-facing skills in a fast‑paced tech environment.