Software Account Manager (ERP)

HashMicro; Jakarta Barat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

HashMicro is seeking a Software Account Manager in Jakarta to nurture long‑term client relationships after ERP implementations. You will drive value, propose additional ERP modules, and pursue expansion through cross‑selling initiatives within existing accounts.

The role combines strategic account management with business development, requiring strong English, negotiation, and client-facing skills in a fast‑paced tech environment.

Qualifications

• Excellent relationship management and client communication.
• Ability to identify upsell opportunities within existing accounts.
• Strong presentation and negotiation skills.

Responsibilities

• Be primary contact for assigned clients post‑kickoff and maintain long-term relationships.
• Understand client goals and propose ERP solutions to maximize value.
• Conduct business reviews to identify upsell opportunities and new modules.
• Drive upselling and cross-selling within current accounts to support growth.
• Collaborate with Business Development, Consultants, and Tech teams for successful deliveries.
• Monitor progress and resolve issues during implementation journey.
• Prepare account development plans and record activities and opportunities.
• Lead solution discussions when introducing new ERP products or services.
• Support commercial discussions during account expansion talks.
• Aim to achieve revenue targets through retention and expansion.

Skills

Relationship management

Upselling

Cross-selling

English proficiency

Communication skills

Commercial mindset

Negotiation

Account planning

Tools

ERP knowledge

Job description

As a Software Account Manager, you will be responsible for managing long-term relationships with our existing clients after project implementation begins. Acting as a trusted business partner, you will work closely with clients to ensure they maximize the value of our ERP solutions while identifying opportunities to expand their business through additional modules, services, and implementations. This role combines strategic account management with business development, making it ideal for individuals who enjoy building lasting client relationships while driving business growth through upselling and cross-selling initiatives.

Responsibilities

• Serve as the primary point of contact for assigned clients after project kick-off, building and maintaining long-term business relationships.
• Understand clients' business goals and recommend suitable ERP solutions to maximize their system utilization.
• Conduct regular business reviews to identify opportunities for additional ERP modules, implementation services, or product enhancements.
• Drive upselling and cross-selling initiatives within existing accounts to support business growth.
• Collaborate with Business Development, Consultants, and Technical teams to ensure successful project delivery and customer satisfaction.
• Monitor project progress, manage client expectations, and proactively resolve issues throughout the implementation journey.
• Prepare account development plans and maintain accurate records of client activities and opportunities.
• Conduct presentations and solution discussions for existing clients when introducing new ERP products or services.
• Work closely with the Business Development team during account handovers and support commercial discussions when account expansion opportunities arise.
• Achieve revenue targets through account growth, client retention, and expansion initiatives.

Qualifications

• Fresh graduates are welcome to apply.
• Strong communication, presentation, and relationship management skills.
• Passionate about consulting, technology, and business development.
• Comfortable communicating with clients and collaborating across internal teams.
• Strong English comprehension and communication skills, both spoken and written, in a professional working environment.
• Commercial mindset with the ability to identify business opportunities.
• Strong negotiation and problem-solving skills.
• Highly organized with excellent follow-up and account management abilities.
• Knowledge of ERP Software is a plus.
• Previous experience in Account Management, Relationship Management, Business Development, Sales, Customer Success, or ERP Consulting is a plus.