Customer Supply Chain Lead — Associate Manager

SC Johnson; Indonesia; On-site; IDR 300,000,000 - 600,000,000; Full time

Benefits offered by this job

Training & development

Employee events

Family-owned company

Sustainability focus

Job summary

SC Johnson in Indonesia seeks a seasoned supply chain professional to connect the Voice of Customer with Commercial, Demand, and Logistics operations. You will strengthen collaboration, service reliability and cost-to-serve while balancing inventory and on-time delivery.

You will drive data-based recommendations, lead proactive exception management, and align cross-functional actions across forecasts, replenishment, and promotions to improve efficiency and customer satisfaction.

Qualifications

• Bachelor's degree in any major, preferably SCM or Industrial Engineering.
• Minimum 5 years experience in warehouse operations, 3PL management, logistics or supply chain.
• Familiar with Excel (VLOOKUP, PIVOT, etc.).
• Experience working Lean practices and project management.
• Preferably certified with Lean Six Sigma.

Responsibilities

• Translate ASEAN/Indonesia priorities into customer and market strategies across four dimensions: Collaboration, Service, Cost and Complexity.
• Lead the Supply Chain contribution to customer strategies, Joint Business Planning and the Supply Chain component of customer contracts, in partnership with Commercial teams.
• Serve as a Supply Chain interface for priority customers, working with Commercial and customer stakeholders in replenishment, supply chain, merchandising and logistics.
• Establish Collaborative Planning, Forecasting and Replenishment (CPFR) and other customer performance routines, including 30/60/90, team-to-team and Joint Business Planning meetings as relevant to the support tier.
• Align customer and SC Johnson views of demand, forecasts, promotions, replenishment, supply plans and inventory requirements; surface disconnects and coordinate resolution.
• Support promotion planning and allocation, new-product and modular transitions, seasonal and e-commerce events, and discontinued-item exit strategies.
• Diagnose and improve the customer order-to-delivery flow, including forecast-to-order, stock-to-fulfillment, fulfillment-to-delivery and logistics-network interfaces.
• Lead or facilitate customer-specific efficiency initiatives involving order-profile improvement, delivery frequency, minimum order quantity/minimum order value, ship-to design, pallet/full-layer utilization, mixed-display rules, inbound logistics, milk runs, cross-dock, and lead-time or waiting-time reduction.
• Identify and track cost-saving and cost-avoidance opportunities, including penalties, waiting cost, redeliveries and other avoidable operational expense.
• Develop joint value-creation opportunities with customers and relevant logistics partners that improve service while reducing cost and complexity.
• Collaborate with Commercial teams through Supply Chain facts and improvement options during customer term, service-level and contract discussion.

Skills

Warehouse ops

3PL management

Logistics

Excel advanced

Lean Six Sigma

Project management

Education

Bachelor's degree in any major, preferably Supply Chain Management or Industrial Engineering

Tools

Excel

Job description

SC Johnson in Indonesia seeks a seasoned supply chain professional to connect the Voice of Customer with Commercial, Demand, and Logistics operations. You will strengthen collaboration, service reliability and cost-to-serve while balancing inventory and on-time delivery.

You will drive data-based recommendations, lead proactive exception management, and align cross-functional actions across forecasts, replenishment, and promotions to improve efficiency and customer satisfaction.