Customer Supply Chain Control Tower Specialist

App Group; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

APP Group in Jakarta is seeking a Supply Chain professional to oversee end-to-end order processing, shipments, and customer support. You will coordinate with production and logistics to meet delivery timelines and maintain service levels.

Based in Thamrin, Jakarta, you will build strong relationships with customers and internal teams, analyze operations, and prepare regular performance reports to drive efficiency and customer satisfaction.

Qualifications

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Logistics, or related field.
• Minimum 3 years in Supply Chain, Customer Service, Order Fulfillment, or Logistics.
• Strong coordination and stakeholder management skills.
• Analytical thinking and problem-solving abilities.
• Experience in production and sales coordination is preferred.
• Willing to be based in Thamrin, Jakarta.

Responsibilities

• Monitor end-to-end order processes including order management and shipment tracking.
• Coordinate with Production to align schedules and fulfill orders on time.
• Collaborate with Logistics to ensure timely product delivery.
• Maintain relationships with customers and internal stakeholders.
• Prepare operational reports on orders, deliveries, and service levels.

Skills

Coordination skills

Stakeholder management

Analytical thinking

Problem solving

Reporting & presentation

Education

Bachelor's Degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or related fields

Job description

APP Group in Jakarta is seeking a Supply Chain professional to oversee end-to-end order processing, shipments, and customer support. You will coordinate with production and logistics to meet delivery timelines and maintain service levels.

Based in Thamrin, Jakarta, you will build strong relationships with customers and internal teams, analyze operations, and prepare regular performance reports to drive efficiency and customer satisfaction.