Strategic Customer Success Partner

Anaplan; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Anaplan in Jakarta, Indonesia is seeking a highly driven and dynamic Customer Success Business Partner (CSBP) to join the Customer Success team. You will operate as a strategic advisor and transformation partner, helping enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes.

You will own executive engagements with C-suite executives, lead EBRS, and help customers establish Centers of Excellence to scale enablement.

Qualifications

• 10+ years in customer-facing roles such as customer success, presales or management consulting.
• Deep subject matter expertise in FP&A or Supply Chain Planning, with understanding of EPM and Enterprise Planning & Analytics.
• Excellent communication, presentation, and interpersonal skills with a consultative, value-oriented approach.

Responsibilities

• Own and nurture relationships with C-suite executives and senior stakeholders; lead EBRS.
• Drive ROI and business outcomes from Anaplan investments across onboarding, implementation, and adoption.
• Identify platform expansion opportunities and collaborate with Sales to grow existing accounts.
• Advocate for customers internally and develop customer success assets, playbooks and case studies.

Skills

Executive engagement

Customer success

Strategic advisory

Executive communications

Education

Bachelor’s degree

CA/MBA desirable

Job description

Anaplan in Jakarta, Indonesia is seeking a highly driven and dynamic Customer Success Business Partner (CSBP) to join the Customer Success team. You will operate as a strategic advisor and transformation partner, helping enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes.

You will own executive engagements with C-suite executives, lead EBRS, and help customers establish Centers of Excellence to scale enablement.