AI-Driven Customer Success Manager

Salesforce, Inc.; Jakarta Pusat; Hybrid; IDR 400,000,000 - 700,000,000; Full time

Benefits offered by this job

Office-flexible (3 days in office)

Job summary

Salesforce, Inc. is seeking a Customer Success Manager in Jakarta to ensure high-value customers realize ROI from the Signature Success Plan. The role acts as a trusted advisor, aligning business and technical goals, and driving adoption across customer organizations.

You will develop executive-level relationships, provide guidance, and leverage AI-driven insights to enhance health and renewal outcomes, with a flexible in-office schedule of 3 days per week.

Qualifications

• 5+ years in Customer Success or related field.
• Strong consulting skills and ability to influence C-level conversations.
• Experience with Salesforce products is a must.
• Ability to translate technical concepts into business terms.
• Familiarity with Sales Cloud features and sales processes.

Responsibilities

• Serve as the single point of accountability for delivery of Signature deliverables and renewals.
• Align with Business and Technical Stakeholders to deliver business value and align goals.
• Develop relationships with executive-level stakeholders within customer IT and business leadership.
• Act as trusted advisor by understanding the customer’s business model and applying solutions.
• Identify and address both technical and business concerns aligned with customer priorities and roadmaps.
• Increase customer engagement and adoption of Salesforce products and services.

Skills

Customer Success

Stakeholder management

Consulting

Sales Cloud knowledge

Tools

Sales Cloud

Salesforce CRM

Job description

Salesforce, Inc. is seeking a Customer Success Manager in Jakarta to ensure high-value customers realize ROI from the Signature Success Plan. The role acts as a trusted advisor, aligning business and technical goals, and driving adoption across customer organizations.

You will develop executive-level relationships, provide guidance, and leverage AI-driven insights to enhance health and renewal outcomes, with a flexible in-office schedule of 3 days per week.