Strategic B2B Growth Lead

Serial; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Serial Indonesia is seeking a capable Sales Inquiry Team Lead to guide two staff handling incoming inquiries across email, WhatsApp, and other channels. You will streamline workflows, set KPIs, and drive customer service excellence.

You will develop a proactive sales strategy to win bulk orders from corporate clients, build a pipeline, and collaborate with marketing, supply chain, and finance to ensure timely delivery and profitable pricing.

Qualifications

• Minimum 5 years of sales experience, preferably in retail, lifestyle, or B2B.
• Experience leading small teams and mentoring staff.
• Ability to develop and implement sales strategies and identify new opportunities.
• Strong written and verbal communication and CRM experience.
• Proactive, solution-focused mindset to improve inquiry processes.
• Familiarity with home and lifestyle products is a plus.

Responsibilities

• Lead and mentor two staff handling incoming sales inquiries.
• Optimize workflows across email, WhatsApp, and other channels.
• Set KPIs for response times, conversion, and customer satisfaction.
• Develop proactive sales strategy targeting bulk corporate orders.
• Identify new market segments for lifestyle products.
• Build and manage a corporate/wholesale sales pipeline.
• Coordinate with marketing, supply chain, and finance to align promotions, inventory, and pricing.
• Create and optimize a CRM to track inquiries and conversions.
• Analyze CRM data to inform strategy and forecast revenue.

Skills

Sales leadership

Business development

CRM proficiency

Communication skills

Strategic planning

Outreach & prospecting

Tools

CRM software

Job description

Serial Indonesia is seeking a capable Sales Inquiry Team Lead to guide two staff handling incoming inquiries across email, WhatsApp, and other channels. You will streamline workflows, set KPIs, and drive customer service excellence.

You will develop a proactive sales strategy to win bulk orders from corporate clients, build a pipeline, and collaborate with marketing, supply chain, and finance to ensure timely delivery and profitable pricing.