Store Unit Manager

PT. Otten Coffee Indonesia; Jakarta Selatan; On-site; IDR 216,000,000 - 360,000,000; Full time

Job summary

PT. Otten Coffee Indonesia is seeking a Business Development Manager to oversee daily store operations, ensuring smooth and efficient performance.

You will lead the team, supervise standards, manage inventory, and develop business strategies including lead generation and closing deals. The role focuses on driving sales growth, training staff, and improving profitability while maintaining high customer service levels.

Qualifications

• At least 3 years of experience in retail, preferably in a managerial role.
• Strong leadership and customer management abilities.
• Excellent communication and interpersonal skills.
• Ability to organize, prioritize, multitask and adapt.
• Proactive and team-oriented mindset.

Responsibilities

• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Monitoring inventory levels and ordering new items.
• Taking inventory count periodically.

Skills

Leadership

Customer management

Communication

Organization

Multitasking

Team player

Accountability

Inventory management

Job description

Otten Coffee Business Development Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. You will supervise the operational and organizational standards of the store, undertaking administrative tasks, monitoring inventory levels, and developing business strategies as well as lead generation processes including sales, business development representation, appointment setting and closing deals.

Key responsibilities

• Delivering excellent service to ensure high levels of customer satisfaction
• Motivating the sales team to meet sales objectives by training and mentoring staff
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability
• Hiring, training, and overseeing new staff
• Responding to customer complaints and concerns in a professional manner
• Developing and arranging promotional material and in-store displays
• Preparing detailed reports on buying trends, customer requirements, and profits
• Monitoring inventory levels and ordering new items
• Taking inventory count periodically

About you

• Passionate about coffee and education
• A minimum of 3 years experience working in a retail environment, ideally in a managerial role
• Strong leadership and customer management abilities
• Customer service-oriented with in-depth knowledge of basic business management processes
• Great communication and interpersonal skills
• Ability to organize, prioritize, multitask and be flexible
• Positive work attitude and team player
• Ability to follow simple directions and demonstrate accountability
• Ability to manage schedules and inventory

About us

Otten Coffee is a tech-enabled and vertically-integrated specialty coffee company with strong digital presence and omnichannel ecosystem to transform coffee drinking culture in Indonesia. Our success is powered by people and technology. We encourage our employees to act like entrepreneurs. Integrity and loyalty are the core of who we are at Otten Coffee.

Your application will include the following questions:

• Berapa tahun pengalaman kerjamu sebagai Manajer Unit?
• Kualifikasi mana yang kamu miliki?

A company that began with a passion for coffee and strive to spread the passion to everyone

A company that began with a passion for coffee and strive to spread the passion to everyone