Coffee Store Operations & Growth Lead

PT. Otten Coffee Indonesia; Jakarta Selatan; On-site; IDR 216,000,000 - 360,000,000; Full time

Job summary

PT. Otten Coffee Indonesia is seeking a Business Development Manager to oversee daily store operations, ensuring smooth and efficient performance.

You will lead the team, supervise standards, manage inventory, and develop business strategies including lead generation and closing deals. The role focuses on driving sales growth, training staff, and improving profitability while maintaining high customer service levels.

Qualifications

• At least 3 years of experience in retail, preferably in a managerial role.
• Strong leadership and customer management abilities.
• Excellent communication and interpersonal skills.
• Ability to organize, prioritize, multitask and adapt.
• Proactive and team-oriented mindset.

Responsibilities

• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Monitoring inventory levels and ordering new items.
• Taking inventory count periodically.

Skills

Leadership

Customer management

Communication

Organization

Multitasking

Team player

Accountability

Inventory management

Job description

PT. Otten Coffee Indonesia is seeking a Business Development Manager to oversee daily store operations, ensuring smooth and efficient performance.

You will lead the team, supervise standards, manage inventory, and develop business strategies including lead generation and closing deals. The role focuses on driving sales growth, training staff, and improving profitability while maintaining high customer service levels.