Store Leader (Area Bali)

Pretzelindo Sukses Pratama; Kuta; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

PT Pretzelindo Sukses Pratama, the authorized Auntie Anne's Indonesia operator, is seeking a Store Leader to drive day-to-day outlet performance, uphold service quality, and lead a small team in a fast-paced environment.

Responsibilities include managing operations, achieving sales targets, training crew, maintaining inventory accuracy, and ensuring compliance with company policies. The role requires a hands-on leader ready to work shifts and holidays.

Qualifications

• Minimum SMA/SMK Culinary (Preferred) or Diploma/Bachelor's Degree in any major.
• Minimum 1–2 years of experience as a Store Leader, Supervisor, or similar in F&B or retail.
• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Target-oriented with strong operational understanding.
• Able to work in shifts, weekends, and public holidays.
• Familiar with POS systems, stock management, and basic reporting.

Responsibilities

• Outlet Operations Management: Supervise daily outlet operations and ensure SOPs, service and product quality standards are met.
• Sales & Profitability: Achieve outlet sales targets and implement HO promotional programs.
• Team Management: Schedule crew, coach performance, and advise on contracts/promotions.
• Administration & Reporting: Prepare daily sales/cash reports and manage stock/inventory.
• Audit & SOP Compliance: Follow up on audits and maintain hygiene and safety standards.
• Authority: Conduct performance evaluations and approve attendance-related requests.

Skills

Leadership

Team management

Communication

Problem-solving

Work under pressure

Operational understanding

Education

Diploma/Bachelor's Degree in any major

SMA/SMK Culinary (Preferred)

Tools

POS system

Stock management

Reporting basics

Job description

PT Pretzelindo Sukses Pratama is the official license holder of Auntie Anne's Indonesia, a global brand recognized as the World's Largest Hand-Rolled Soft Pretzel Company. We are committed to delivering high-quality products and excellent service standards through our growing network of outlets across major cities in Indonesia.

We are currently seeking a talented and motivated professional to join our team as a Store Leader.

Key Duties & Responsibilities:

1) Outlet Operations Management

• Supervise and oversee all daily outlet operations.
• Ensure the implementation of SOPs, service standards, and product quality standards.
• Ensure the outlet is fully prepared and operational according to business hours.
• Handle and resolve escalated customer complaints effectively.

2) Sales & Profitability

• Achieve outlet sales targets and business objectives.
• Execute promotional programs initiated by Head Office.

3) Team Management

• Prepare and manage crew work schedules.
• Conduct daily briefings, coaching sessions, and performance evaluations for crew members.
• Provide recommendations regarding contract extensions, promotions, and disciplinary actions.
• Maintain team discipline, motivation, and collaboration.

4) Administration & Reporting

• Prepare daily sales reports and cash deposit reports.
• Manage petty cash and ensure no discrepancies occur.
• Ensure daily stock opname is conducted accurately and matches physical inventory.
• Manage raw material ordering based on outlet operational needs.
• Process raw material receiving transactions in the system.
• Input crew schedules into the HRIS system.
• Attend training sessions and meetings conducted by Head Office or supervisors.
• Report any outlet damages or extraordinary incidents promptly.

5) Audit & SOP Compliance

• Follow up on findings from internal and external audits.
• Maintain food safety, hygiene, and cleanliness standards within the outlet.

6) Authority

• Conduct crew performance evaluations.
• Recommend crew contract extensions.
• Make daily operational decisions within the assigned authority.
• Prepare official outlet incident reports (Berita Acara).
• Approve crew attendance-related requests.
• Issue warnings and recommend disciplinary sanctions.

Qualifications:

• Minimum SMA/SMK Culinary (Preferred) Or Diploma/Bachelor's Degree in any major.
• Minimum 1-2 years of experience as a Store Leader, Supervisor, or similar position in the F&B or retail industry.
• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Target-oriented with strong operational understanding.
• Able to work in shifts, weekends, and public holidays.
• Familiar with POS systems, stock management, and basic reporting.
• Discipline, responsible, and able to work under pressure.
• Willing to be placed in accordance with company operational needs.