Store Leader: Master Outlet Ops & Team Growth

Pretzelindo Sukses Pratama; Kuta; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT Pretzelindo Sukses Pratama in Bali seeks a Store Leader to oversee daily outlet operations, uphold SOPs and service standards, and drive product quality while achieving sales targets.

You will lead a small team, schedule shifts, coach staff, manage stock and reports, and ensure food safety compliance. Willingness to work weekends/holidays is required and placement will align with business needs.

Qualifications

• Minimum SMA/SMK Culinary or Diploma/Bachelor’s Degree in any major.
• Minimum 1–2 years of experience as a Store Leader, Supervisor, or similar in the F&B or retail industry.
• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Target-oriented with strong operational understanding.
• Able to work in shifts, weekends, and public holidays.
• Familiar with POS systems, stock management, and basic reporting.
• Discipline, responsible, and able to work under pressure.
• Willing to be placed according to company operational needs.

Responsibilities

• Outlet Operations Management: Supervise and oversee all daily outlet operations, ensure SOPs and service standards, prepare for business hours, handle escalated customer complaints, achieve sales targets, execute promotions.
• Team Management: Prepare and manage crew work schedules, coach and evaluate staff, recommend contracts/extensions, maintain discipline and collaboration.
• Administration & Reporting: Prepare daily sales and cash reports, manage petty cash, conduct stock opname, manage raw material ordering and system transactions, input crew schedules, attend training and meetings, report damages/incidents.
• Audit & SOP Compliance: Follow up on audit findings, maintain food safety, hygiene, and cleanliness standards.
• Authority: Conduct crew evaluations, recommend extensions, make daily decisions, prepare incident reports, approve attendance requests, issue warnings and sanctions.

Skills

Leadership

Team management

Communication

Problem solving

Customer focus

Education

Diploma or Bachelor’s Degree

Tools

POS systems

Stock management

HRIS system

Job description

PT Pretzelindo Sukses Pratama in Bali seeks a Store Leader to oversee daily outlet operations, uphold SOPs and service standards, and drive product quality while achieving sales targets.

You will lead a small team, schedule shifts, coach staff, manage stock and reports, and ensure food safety compliance. Willingness to work weekends/holidays is required and placement will align with business needs.