Steward Supervisor: Lead Kitchen Hygiene & Ops

Mercure Hotels; Jakarta Pusat; On-site; IDR 260,000,000 - 380,000,000; Full time

Benefits offered by this job

Competitive salary

Career development

Safety culture

Job summary

Mercure Hotels is seeking a Food Safety & Quality Assurance Manager to safeguard and elevate the safety and quality of our catering operations in Tangerang. You will design, implement, and monitor comprehensive safety programs, conduct audits, and ensure compliance with applicable regulations.

You will lead staff training, analyze quality data, and manage supplier quality to ensure all ingredients meet stringent standards.

Qualifications

• Bachelor's degree in Food Science, Microbiology, Nutrition, or a related field.
• Proven experience in food safety and quality assurance roles, preferably within the catering or food manufacturing industry.
• In-depth knowledge of HACCP principles, GMPs, and relevant food safety legislation.
• Strong analytical and problem‑solving skills, with meticulous attention to detail.
• Excellent communication and training abilities.
• Relevant certifications (e.g., HACCP Level 4) are highly desirable.

Responsibilities

• Develop, implement, and manage comprehensive food safety and quality assurance programs (e.g., HACCP, GMPs).
• Conduct regular internal audits of kitchen operations, storage facilities, and delivery processes to ensure compliance.
• Train staff on food safety best practices, hygiene standards, and quality control procedures.
• Monitor and analyze quality control data, identifying trends and implementing corrective actions.
• Oversee supplier quality management and ensure incoming ingredients meet required standards.
• Stay updated on local and international food safety regulations and ensure the company remains compliant.
• Investigate customer complaints related to food safety or quality and implement preventative measures.

Skills

HACCP principles

GMPs

Analytical skills

Training & communication

Attention to detail

Education

Bachelor's degree in Food Science or related

Job description

Food Safety & Quality Assurance Manager

Our client is seeking a highly knowledgeable and meticulous Food Safety & Quality Assurance Manager to oversee and implement robust quality control measures for their catering operations in Tangerang. This critical role ensures that all food products and services meet stringent safety standards and maintain the highest quality. You will be responsible for developing, implementing, and monitoring food safety programs, conducting audits, and ensuring compliance with all relevant regulations. This position demands a proactive approach to risk management and a deep understanding of food science and safety protocols.

About the Role

Our client is seeking a highly knowledgeable and meticulous Food Safety & Quality Assurance Manager to oversee and implement robust quality control measures for their catering operations in Tangerang. This critical role ensures that all food products and services meet stringent safety standards and maintain the highest quality. You will be responsible for developing, implementing, and monitoring food safety programs, conducting audits, and ensuring compliance with all relevant regulations. This position demands a proactive approach to risk management and a deep understanding of food science and safety protocols.

Key Responsibilities

• Develop, implement, and manage comprehensive food safety and quality assurance programs (e.g., HACCP, GMPs).
• Conduct regular internal audits of kitchen operations, storage facilities, and delivery processes to ensure compliance.
• Train staff on food safety best practices, hygiene standards, and quality control procedures.
• Monitor and analyze quality control data, identifying trends and implementing corrective actions.
• Oversee supplier quality management and ensure incoming ingredients meet required standards.
• Stay updated on local and international food safety regulations and ensure the company remains compliant.
• Investigate customer complaints related to food safety or quality and implement preventative measures.

Requirements

• Bachelor's degree in Food Science, Microbiology, Nutrition, or a related field.
• Proven experience in food safety and quality assurance roles, preferably within the catering or food manufacturing industry.
• In-depth knowledge of HACCP principles, GMPs, and relevant food safety legislation.
• Strong analytical and problem‑solving skills, with meticulous attention to detail.
• Excellent communication and training abilities.
• Relevant certifications (e.g., HACCP Level 4) are highly desirable.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to implement and shape food safety standards for a growing catering business in Tangerang.
• Work in a role that directly impacts client trust and company reputation.
• Professional development and continuous learning opportunities in food safety and quality assurance.
• A culture that prioritizes safety, quality, and excellence in all operations.