Staff Ticketing International dan Domestik

PT Pesona Mozaik; Jakarta Timur; Vor Ort; IDR 66.960.000 - 111.600.000; Vollzeit

Zusammenfassung

PT Pesona Mozaik, based in Jakarta Timur, is seeking a Staff Ticketing International and Domestic to join our hospitality and tourism operations team. This full-time role handles ticketing for international and domestic travel, providing accurate documentation and excellent guest service.

You will work with airline partners, manage bookings in our ticketing system, and ensure compliance with travel regulations.

Qualifikationen

• Proven experience in ticketing operations, travel booking, or a related hospitality role.
• Strong knowledge of international and domestic flight systems and booking procedures.
• Proficiency with ticketing software and computer reservation systems (GDS); Sabre is preferred.
• Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous
• Strong attention to detail and accuracy in processing transactions and documentation
• Ability to multitask and manage multiple bookings simultaneously in a fast-paced environment
• Customer service excellence with the ability to handle guest concerns professionally and diplomatically
• Knowledge of airline policies, visa requirements, and travel regulations
• Organisational skills and the ability to work independently as well as within a team
• Flexibility and willingness to adapt to changing circumstances and guest needs
• High school diploma or equivalent; travel industry certification or further education is preferred

Aufgaben

• Process and manage ticket bookings for both international and domestic travel arrangements with accuracy and efficiency
• Assist guests with flight selections, pricing inquiries, and booking confirmations across various airlines and travel routes
• Issue tickets, itineraries, and travel documentation in compliance with industry standards and regulations
• Respond promptly to customer enquiries regarding bookings, changes, and cancellations
• Manage ticketing system software and maintain updated database information
• Coordinate with airline partners and travel providers to ensure accurate and timely ticket issuance
• Resolve booking discrepancies and guest concerns with professionalism and discretion
• Provide accurate information about travel policies, visa requirements, and destination information
• Maintain confidentiality of guest information and adhere to data protection protocols

Kenntnisse

Ticketing operations

GDS/Sabre experience

English proficiency

Attention to detail

Multi-tasking

Customer service

Knowledge of travel policies

Ausbildung

High school diploma

Travel industry certification

Tools

Sabre

Ticketing software

Jobbeschreibung

About the role

PT Pesona Mozaik is seeking a Staff Ticketing International dan Domestik to join our dynamic hospitality and tourism operations team. This is a full-time position based in Jakarta Timur, Jakarta Raya. In this role, you will be responsible for managing ticketing operations for both international and domestic travel arrangements, serving as a crucial point of contact between our guests and their travel experiences. You will play an integral part in ensuring smooth booking processes, accurate documentation, and exceptional customer service delivery across all ticketing channels.

Key responsibilities

Process and manage ticket bookings for both international and domestic travel arrangements with accuracy and efficiency

Assist guests with flight selections, pricing inquiries, and booking confirmations across various airlines and travel routes

Issue tickets, itineraries, and travel documentation in compliance with industry standards and regulations

Respond promptly to customer enquiries regarding bookings, changes, and cancellations

Manage ticketing system software and maintain updated database information

Coordinate with airline partners and travel providers to ensure accurate and timely ticket issuance

Resolve booking discrepancies and guest concerns with professionalism and discretion

Provide accurate information about travel policies, visa requirements, and destination information

Maintain confidentiality of guest information and adhere to data protection protocols

What we're looking for

Proven experience in ticketing operations, travel booking, or a related hospitality role

Strong knowledge of international and domestic flight systems and booking procedures

Proficiency with ticketing software and computer reservation systems (GDS); experience operating Sabre is preferred.

Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous

Strong attention to detail and accuracy in processing transactions and documentation

Ability to multitask and manage multiple bookings simultaneously in a fast-paced environment

Customer service excellence with the ability to handle guest concerns professionally and diplomatically

Knowledge of airline policies, visa requirements, and travel regulations

Organisational skills and the ability to work independently as well as within a team

Flexibility and willingness to adapt to changing circumstances and guest needs

High school diploma or equivalent; travel industry certification or further education is preferred

About us

PT Pesona Mozaik is a respected name in the Umrah & Hajj and tourism industry, dedicated to delivering exceptional travel experiences and services to our valued guests. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted partner for travellers seeking reliable ticketing and travel arrangement services. Our team is passionate about providing seamless, professional service that exceeds expectations, and we pride ourselves on our attention to detail and dedication to guest satisfaction. We believe in creating an inclusive workplace where our staff are empowered to deliver outstanding results.