Ticketing Staff (Travel Arrangements/Tour Operation Industry)

PT. ASIABLE INDONESIA (Come2indonesia.com); Denpasar; On-site; IDR 36,000,000 - 72,000,000; Full time

Job summary

PT. ASIABLE INDONESIA (Come2indonesia.com) in Bali is seeking a Ticketing Staff to deliver flawless flight bookings and exceptional customer experiences. The role focuses on sales support, ticketing tasks, and maintaining seamless booking workflows.

Ideal candidates will have 2–3 years in flight ticket sales, strong customer service skills, and fluency in English. Ability to work in a team and handle itinerary changes is essential for success in a fast-paced travel operation.

Qualifications

• Indonesian citizen with 2–3 years of experience in flight ticket sales.
• Excellent customer service with strong interpersonal and communication skills.
• Knowledge of travel industry and Indonesian airline destinations.
• Ability to work effectively in a team and manage time well.
• Fluent in English.
• Proficient with ticketing systems and office software.

Responsibilities

• Manage day-to-day flight ticket sales and customer service.
• Maintain communication with customers via email or phone to provide sales assistance.
• Handle itinerary changes, cancellations, and complex reissues per policy.
• Maintain accurate, real-time records to ensure a seamless booking workflow.

Skills

Customer service

Interpersonal skills

English fluency

Travel industry knowledge

Ticketing systems

Team collaboration

Time management

Job description

Do you love turning complex travel routes into seamless journeys? We are looking for a skilled Ticketing Staff (Travel Arrangement/Tour Operation Industry) to deliver flawless booking experiences and keep our travellers moving without a hitch.

If you thrive in a fast-paced environment and know the travel industry inside out, we want you on board!

Key Responsibilities:

Manage day-to-day tasks related to flight ticket sales and customer service.

Maintain communication with customers via email or phone, provide sales assistance, and ensure excellent customer experiences.

Smoothly manage itinerary changes, cancellations, and complex reissues while staying compliant with policies.

Maintain accurate, real-time records to ensure a seamless booking workflow from start to finish.

Qualifications and Skills:

Indonesian citizen with at least 2-3 years of experience in flight ticket sales.

Excellent customer service skills with strong interpersonal and communication skills.

Knowledge of the travel industry and (airline) destinations across Indonesia.

Ability to work efficiently and effectively in a team.

Excellent organisational and time management skills.

Fluency in English.

Computer proficiency in ticketing systems and office software.