Sr Officer-Facility Management System

PT. Indosat Tbk; Jakarta Pusat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT. Indosat Tbk is seeking a Facility Management professional to oversee FM systems and digital initiatives in HQ and Jabotabek, ensuring data accuracy and system availability. You will coordinate system enhancements, maintain FM records, and monitor vendor performance to uphold service levels.

Key responsibilities include space planning, maintenance program scheduling, and budget control while driving compliance and safety across the HQ and regional operations.

Qualifications

• Experience with facility management systems and data reporting.
• Ability to monitor vendor performance and compliance on SLAs/KPIs.
• Knowledge of governance, risk management, and audits in FM context.

Responsibilities

• Space Planning and Allocation
• Maintenance Program Planning
• Facilities Operations Management
• Contractor Coordination
• Budget Management
• Compliance and Safety

Skills

Analysis

Business Awareness

Applied Learning

Collaborating

Continuous Improvement

Planning and Organizing

Quality Orientation

Job description

Role Purpose

Oversee facility management systems and digitals initiatives in Hq and Jabotabek Region, including process improvement, data management, reporting and vendor performance monitoring.

Scope Of Work

Area Responsibility

• Facility Management System:
  • Oversee facility management systems and digital tools used in HQ and Jabotabek Regions.
  • Ensure system availability, data accuracy, and proper utilization to support FM operations.
  • Coordinate system enhancements and process improvements with relevant stakeholders.
  • Maintain FM databases, records and operational documentation
  • Support implementation of new systems and digital initiatives.
• Vendor Performance Management:
  • Support the management and monitoring of third-party vendors, particularly soft & hard services providers.
  • Monitor compliance with SLA/KPI, and contractual requirements.
  • Conduct periodic vendor performance evaluations.
  • Follow up corrective actions and service improvement plans.
  • Support sourcing and contract governance activities when required.
• Compliance & Governance
  • Ensure FM systems records, and processes comply with company policies and applicable regulations.
  • Maintain FM procedures, work instructions, and governance documents.
  • Support internal and external audits.
  • Monitor compliance related findings and corrective actions.
• Process Improvement:
  • Identify opportunities to improve FM processes and service delivery.
  • Support standarization initiatives across HQ and Jabotabek Region.
  • Assist in implementation of automation and efficiency improvement initiatives.

Competencies

• Analysis
• Business Awareness
• Applied Learning
• Collaborating
• Continuous Improvement
• Planning and Organizing
• Quality Orientation

Job Responsibilities

• Space Planning and Allocation
• Maintenance Program Planning
• Facilities Operations Management
• Contractor Coordination
• Budget Management
• Compliance and Safety

Skills

• Data Management and Operational Reporting
• Facilities Maintenance and Operations
• Facilities Planning and Space Optimisation
• Financial Administration and Control
• Governance, Risk and Internal Audit
• Office Administration and Procedures
• Procurement and Vendor Management
• Project and Change Management
• Management of Facilities