Facilities Systems & Process Optimization Lead

IM3; Jakarta Selatan; On-site; IDR 300,000,000 - 550,000,000; Full time

Job summary

IM3 is seeking a Facilities Manager to oversee FM systems and digital tools in HQ and Jabotabek regions. You will ensure system availability, data accuracy, and proper utilization to support FM operations.

You will coordinate system enhancements, maintain FM databases and documentation, and monitor vendor performance and SLA/KPI compliance. Drive process improvements, standardization, and automation across HQ and Jabotabek.

Qualifications

• Oversee facility management systems and digital tools in HQ and Jabotabek Regions.
• Ensure system availability, data accuracy, and proper utilization to support FM operations.
• Coordinate system enhancements and process improvements with relevant stakeholders.
• Maintain FM databases, records and operational documentation
• Support implementation of new systems and digital initiatives.
• Support the management and monitoring of third-party vendors, particularly soft & hard services providers.
• Monitor compliance with SLA/KPI, and contractual requirements.
• Conduct periodic vendor performance evaluations.
• Follow up corrective actions and service improvement plans.
• Support sourcing and contract governance activities when required.
• Ensure FM systems records, and processes comply with company policies and applicable regulations.
• Maintain FM procedures, work instructions, and governance documents.
• Support internal and external audits.
• Monitor compliance related findings and corrective actions.
• Identify opportunities to improve FM processes and service delivery.
• Support standarization initiatives across HQ and Jabotabek Region.
• Assist in implementation of automation and efficiency improvement initiatives.

Job description

IM3 is seeking a Facilities Manager to oversee FM systems and digital tools in HQ and Jabotabek regions. You will ensure system availability, data accuracy, and proper utilization to support FM operations.

You will coordinate system enhancements, maintain FM databases and documentation, and monitor vendor performance and SLA/KPI compliance. Drive process improvements, standardization, and automation across HQ and Jabotabek.