Sr. Account Manager

UNAVAILABLE; Jakarta Utara; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

Blackhawk Network in Indonesia seeks an experienced Account Manager to drive revenue and strengthen relationships with partners across our regional network. You will manage day-to-day partner engagement, develop strategic plans, and lead initiatives to expand content distribution and digital sales.

You will collaborate with cross-functional teams to deliver profitable outcomes, align on regional growth strategies, and ensure excellent service and satisfaction for our distribution partners.

Qualifications

• Experience in account management and handling key partners.
• Strong relationship and sales strategy development.
• Experience using AI tools to improve processes.
• Background check required.

Responsibilities

• Define and execute strategy to develop all accounts.
• Manage and develop the account team and OKRs.
• Develop and implement strategic business plan per partner.
• Manage accounts and build relationships with key partners.
• Identify new business opportunities within portfolio.
• Increase POSA, POR, Digital sales from all CP.
• Ensure delivery of Profit & Sales targets.
• Review and expand content into distribution gaps.
• Develop new retail distribution opportunities.
• Onboard and launch new content with partners.
• Address client issues promptly with stakeholders.
• Provide superior customer service and satisfaction.
• Promote Blackhawk products and maintain core range.
• Sundry tasks.

Skills

Account management

Sales strategy

Relationship building

AI tools usage

Job description

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

The department is responsible for generating sales and revenue, increasing profitability, maintaining, and developing further with the key stakeholders from the key accounts.

Reporting to the Senior Manager, Strategic Relationship, the role is responsible for increasing sales and revenue with all accounts sales of key physical and digital contents in Indonesia.

Day to day relationship and account management of existing and new partners in Indonesia.

The role requires delivery of strategic and business plan initiatives in line with the Greater Asia strategy.

Responsibilities

• Responsible to define and execute the strategy to develop all accounts
• Manage and develop the account manager, including individual and team OKR
• Develop and implement strategic business plan per partner in line with the corporate & regional sales strategy
• Manage accounts & build a strong, trusting, and ongoing relationships with key distribution partners, including sales management, promotion, inventory management, issue avoidance and resolution
• Monitor client accounts and their needs to identify new business opportunities with your portfolio
• Increase POSA, POR, Digital sales from all CP in all our existing accounts
• Ensure delivery of Profit & Sales targets for all accounts
• Review and expand all content into distribution gaps
• Develop new retail distribution opportunities for all clients
• Work with the team to onboard and launch new content, secure ranging within respective account partners
• Understand/identify client’s issues and work quickly with various stakeholders to address and rectify the issues promptly
• Providing superior customer service and ensuring client satisfaction
• Build awareness and inspire all accounts to promote Blackhawk products and maintain a core range for sales growth
• Sundry tasks upon request

Qualifications

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.