Spesialis Layanan Pelanggan Media Sosial

Pengiklan Anonim; Sukoharjo; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Pengiklan Anonim is seeking a communicative Online Customer Service representative to assist prospective customers and manage interactions on social media across WhatsApp, Instagram, and Marketplace. You will reply to messages promptly, follow up with leads to boost sales, answer product and pricing questions, and accurately record orders.

The ideal candidate has 1 year of Online CS experience and strong communication skills.

Qualifications

• Minimum education SMA/SMK or equivalent.
• 1 year experience as Online CS or Chat Admin.
• Good communication skills and neat typing.
• Proficient with WhatsApp Business and social media apps.

Responsibilities

• Reply to incoming messages, comments, and DMs quickly and friendly across platforms.
• Conduct regular follow-ups with prospects to increase sales conversion.
• Answer questions about products, packages, prices, and service availability.
• Assist with careful recording of customer order data.
• Handle customer complaints or issues with professional solutions.

Skills

Communication skills

Persuasive

Typing accuracy

Education

High school diploma (SMA/SMK)

Tools

WhatsApp Business

Social media platforms

Job description

Pengiklan Anonim is seeking a communicative Online Customer Service representative to assist prospective customers and manage interactions on social media across WhatsApp, Instagram, and Marketplace. You will reply to messages promptly, follow up with leads to boost sales, answer product and pricing questions, and accurately record orders.

The ideal candidate has 1 year of Online CS experience and strong communication skills.