Bilingual Customer Support & Case Coordinator

Pengiklan Anonim; Batam; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Attendance bonus

Holiday entitlement

Medical insurance

Structured training programme

Collaborative working environment

Job summary

Pengiklan Anonim is seeking a Customer Service Executive in Batam to coordinate customer cases, monitor deployment progress, and work with internal teams to deliver quality service.

No prior industry experience required as structured training will be provided. The role requires daily English communication and may involve weekends and public holidays. Eligible candidates will receive comprehensive training and entry into a supportive team environment.

Qualifications

• Able to communicate effectively in English and Mandarin (written and spoken).
• Cantonese proficiency will be an added advantage.
• At least 1 year of customer service experience is preferred.
• Basic computer literacy is required.
• Willing to work on rotational shifts, including weekends and public holidays.
• Candidates available immediately or on short notice preferred.

Responsibilities

• Reply to customer enquiries and provide timely first responses through WhatsApp, calls, and internal channels.
• Record customer issues accurately and raise follow-up tickets when needed.
• Provide clear updates and reassurance to customers regarding their hiring cases.
• Follow up and resolve customer issues related to helper processing, deployment, and service-related concerns.
• Coordinate with internal teams to ensure cases are handled smoothly and efficiently.
• Monitor helper processing progress across stages from confirmation to deployment.
• Update internal systems accurately when case status changes.
• Keep customers informed on important milestones and progress updates.
• Handle customer concerns and complaints professionally while maintaining service quality.
• Follow communication procedures, workflow processes, and company policies strictly.
• Ensure all follow-ups, updates, and case handling are completed within the required timeline.

Skills

Bilingual English/Mandarin

Customer service

English proficiency

Cantonese advantage

Job description

Pengiklan Anonim is seeking a Customer Service Executive in Batam to coordinate customer cases, monitor deployment progress, and work with internal teams to deliver quality service.

No prior industry experience required as structured training will be provided. The role requires daily English communication and may involve weekends and public holidays. Eligible candidates will receive comprehensive training and entry into a supportive team environment.