Admin Sosial Media

Pengiklan Anonim; Sukoharjo; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Pengiklan Anonim is seeking a communicative Online Customer Service representative to assist prospective customers and manage interactions on social media across WhatsApp, Instagram, and Marketplace. You will reply to messages promptly, follow up with leads to boost sales, answer product and pricing questions, and accurately record orders.

The ideal candidate has 1 year of Online CS experience and strong communication skills.

Qualifications

• Minimum education SMA/SMK or equivalent.
• 1 year experience as Online CS or Chat Admin.
• Good communication skills and neat typing.
• Proficient with WhatsApp Business and social media apps.

Responsibilities

• Reply to incoming messages, comments, and DMs quickly and friendly across platforms.
• Conduct regular follow-ups with prospects to increase sales conversion.
• Answer questions about products, packages, prices, and service availability.
• Assist with careful recording of customer order data.
• Handle customer complaints or issues with professional solutions.

Skills

Communication skills

Persuasive

Typing accuracy

Education

High school diploma (SMA/SMK)

Tools

WhatsApp Business

Social media platforms

Job description

We are seeking a communicative, friendly, and responsive Online Customer Service representative to serve prospective customers and manage interactions on social media.

Key responsibilities

Reply to incoming messages, comments, and DMs from prospective customers quickly and friendly across various platforms (WhatsApp, Instagram, Marketplace)

Conduct regular follow-up with prospects/leads to increase sales conversion

Answer questions related to products, packages, prices, and service availability

Assist with careful recording of customer order data

Handle customer complaints or issues with appropriate and professional solutions

About you

Minimum education: SMA/SMK or equivalent

Minimum 1 year experience as Online CS or Chat Admin

Good communication skills, persuasive, and neat typing (not verbose)

Experienced and proficient in operating WhatsApp Business, messaging applications, and social media

Detail-oriented, patient, good work endurance, and sales target-oriented

Able to work both as a team and independently

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• Berapa tahun pengalaman kerjamu sebagai Admin Media Sosial?
• Kualifikasi mana yang kamu miliki?
• Apakah kamu sudah menyelesaikan ijazah sekolah menengah atas Indonesia? (cth. SMA, SMK, STM)
• How many years of Online Customer Service experience do you have?