Spa Receptionist

PT. Dinosaurus Bali Investments; Tabanan; On-site; IDR 60,000,000 - 84,000,000; Full time

Job summary

Ulaman Eco Luxury Resort in Tabanan, Bali invites a friendly, organized Spa Receptionist to join our wellness-focused team. You will manage daily spa reception, greet guests, handle inquiries, reservations, and payments, and support therapists with scheduling to deliver a seamless guest experience.

In addition to front-desk duties, you will perform basic spa treatments when required, maintaining high standards of grooming, service, and hospitality.

Qualifications

• Previous experience as a Receptionist, Spa Receptionist, or Front Office staff in a hotel, resort, or spa is preferred.
• Excellent communication and customer service skills, with a friendly and professional attitude.
• Proficient in basic computer applications and reservation or booking systems.
• Able to personally perform basic spa treatments and massage, not limited to theoretical knowledge.
• Good command of spoken and written English; additional languages are an advantage.
• Well-groomed, courteous, and able to handle guest inquiries and appointments efficiently.
• Ability to work independently and collaboratively in a team environment.
• Willingness to work shifts, weekends, and public holidays as required.
• Available to join immediately.

Responsibilities

• Welcome spa guests in a warm, friendly, and professional manner.
• Handle spa reservations, appointment scheduling, cancellations, and guest inquiries efficiently.
• Provide guests with information about available spa treatments, services, packages, and pricing.
• Perform basic spa treatments and massage when required, ensuring guest comfort and satisfaction.
• Coordinate treatment schedules and communicate effectively with Spa Therapists to ensure smooth daily operations.
• Manage spa reception administration, including booking records, guest information, and payment transactions.
• Maintain proper coordination with other resort departments to support a seamless guest experience.
• Handle guest feedback and concerns professionally, ensuring they are communicated to the relevant team members.
• Maintain high standards of personal grooming, hygiene, and service quality at all times.

Skills

Communication

Customer service

English proficiency

Reservation systems

Computer skills

Spa treatments

Teamwork

Independence

Shift work

Tools

Reservation systems

Computer basics

Job description

Ulaman Eco Luxury Resort is a unique eco-luxury destination committed to providing exceptional hospitality experiences through sustainability, authenticity, and meaningful guest connections. Surrounded by Bali's natural beauty, we offer a tranquil environment where guests can reconnect with themselves and nature. We foster a culture of excellence, creativity, and teamwork, and are looking for passionate individuals who share our vision of delivering memorable and enriching guest experiences.

About the role

We are seeking a friendly, organized, and service-oriented Spa Receptionist to join our team in Tabanan, Bali. This role is responsible for managing daily spa reception operations while ensuring a smooth, welcoming, and personalized experience for every guest.

You will handle guest inquiries, treatment reservations, appointment scheduling, and general spa administration. In addition to reception duties, you are also expected to be capable of performing basic spa treatments and massage when required, supporting the team in delivering a seamless wellness experience. This position offers an opportunity to develop your hospitality and wellness skills within Ulaman's tranquil eco-luxury environment.

Key responsibilities

• Welcome and assist spa guests in a warm, friendly, and professional manner.
• Handle spa reservations, appointment scheduling, cancellations, and guest inquiries efficiently.
• Provide guests with information about available spa treatments, services, packages, and pricing.
• Perform basic spa treatments and massage when required, ensuring guest comfort and satisfaction.
• Coordinate treatment schedules and communicate effectively with Spa Therapists to ensure smooth daily operations.
• Manage spa reception administration, including booking records, guest information, and payment transactions.
• Maintain proper coordination with other resort departments to support a seamless guest experience.
• Handle guest feedback and concerns professionally, ensuring they are communicated to the relevant team members.
• Maintain high standards of personal grooming, hygiene, and service quality at all times.

What we're looking for

• Previous experience as a Receptionist, Spa Receptionist, or Front Office staff in a hotel, resort, or spa is preferred.
• Excellent communication and customer service skills, with a friendly and professional attitude.
• Proficient in basic computer applications and reservation or booking systems.
• Able to personally perform basic spa treatments and massage, not limited to theoretical knowledge.
• Good command of spoken and written English; additional languages are an advantage.
• Well-groomed, courteous, and able to handle guest inquiries and appointments efficiently.
• Ability to work independently and collaboratively in a team environment.
• Willingness to work shifts, weekends, and public holidays as required.
• Available to join immediately.

What we offer

Ulaman Eco Luxury Resort is committed to supporting the professional development and wellbeing of our team members. We provide a supportive and collaborative working environment where individuals can develop their hospitality and wellness skills while contributing to meaningful guest experiences. This position offers the opportunity to work in a unique eco-luxury environment surrounded by Bali's natural beauty, with opportunities to grow professionally within the hospitality and wellness industry. We welcome discussions regarding any support or adjustments you may require during the recruitment process.