Spa Receptionist & Wellness Concierge

PT. Dinosaurus Bali Investments; Tabanan; Vor Ort; IDR 60.000.000 - 84.000.000; Vollzeit

Zusammenfassung

Ulaman Eco Luxury Resort in Tabanan, Bali invites a friendly, organized Spa Receptionist to join our wellness-focused team. You will manage daily spa reception, greet guests, handle inquiries, reservations, and payments, and support therapists with scheduling to deliver a seamless guest experience.

In addition to front-desk duties, you will perform basic spa treatments when required, maintaining high standards of grooming, service, and hospitality.

Qualifikationen

• Previous experience as a Receptionist, Spa Receptionist, or Front Office staff in a hotel, resort, or spa is preferred.
• Excellent communication and customer service skills, with a friendly and professional attitude.
• Proficient in basic computer applications and reservation or booking systems.
• Able to personally perform basic spa treatments and massage, not limited to theoretical knowledge.
• Good command of spoken and written English; additional languages are an advantage.
• Well-groomed, courteous, and able to handle guest inquiries and appointments efficiently.
• Ability to work independently and collaboratively in a team environment.
• Willingness to work shifts, weekends, and public holidays as required.
• Available to join immediately.

Aufgaben

• Welcome spa guests in a warm, friendly, and professional manner.
• Handle spa reservations, appointment scheduling, cancellations, and guest inquiries efficiently.
• Provide guests with information about available spa treatments, services, packages, and pricing.
• Perform basic spa treatments and massage when required, ensuring guest comfort and satisfaction.
• Coordinate treatment schedules and communicate effectively with Spa Therapists to ensure smooth daily operations.
• Manage spa reception administration, including booking records, guest information, and payment transactions.
• Maintain proper coordination with other resort departments to support a seamless guest experience.
• Handle guest feedback and concerns professionally, ensuring they are communicated to the relevant team members.
• Maintain high standards of personal grooming, hygiene, and service quality at all times.

Kenntnisse

Communication

Customer service

English proficiency

Reservation systems

Computer skills

Spa treatments

Teamwork

Independence

Shift work

Tools

Reservation systems

Computer basics

Jobbeschreibung

Ulaman Eco Luxury Resort in Tabanan, Bali invites a friendly, organized Spa Receptionist to join our wellness-focused team. You will manage daily spa reception, greet guests, handle inquiries, reservations, and payments, and support therapists with scheduling to deliver a seamless guest experience.

In addition to front-desk duties, you will perform basic spa treatments when required, maintaining high standards of grooming, service, and hospitality.