Spa Operations Supervisor

Alila Hotels; Provinsi Bali; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

Alila Seminyak in Bali seeks a Spa Operations Leader to supervise therapists and attendants, ensuring smooth daily spa operations and maximum guest satisfaction. You will implement daily checks and audits, report tasks to the Manager, and ensure adherence to brand standards.

The role requires leadership, 2+ years in hospitality, and strong English communication with a guest-first mindset. Flexibility for departmental redeployments may be needed to meet business demands.

Qualifications

• Experience in hospitality industry minimum 2-year experience in a similar position in 5 (five) stars.
• Indonesian Nationality with a degree in Hospitality or related field.
• Strong in leadership and coordinating team.
• Excellent English communication skills, strong guest service mindset and people management & development skills.
• Able to do basic Spa and beauty treatments.

Responsibilities

• Supervise, and organizes spa therapist and spa attendant, ensuring all aspects of the daily spa operation runs smoothly and guests are providing with maximum levels of service and satisfaction.
• Implement daily check & Audit. File daily check list of: defect, glitch, maintenance of the day. Report pending task to Manager.
• Responsible for controlling, reporting and participating in the activities of all personnel engaged in spa department activities.
• Responsible for ensuring implementation of property core standard in the department and implementation of the regular assessments, checklists, and communication to your team and your superior.
• Participate and work together with Manager to ensure that all policies, procedures and rules, set by the management are adhered to by Spa therapist, Spa attendant and Daily worker in Communications at all times.
• Determinе weekly task and report it as responsibility to Manager. Ensure all administration and collect data in daily basis.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required.

Skills

Leadership

Team coordination

Guest service mindset

People management

Spa knowledge

Education

Hospitality degree

Job description

Alila Seminyak in Bali seeks a Spa Operations Leader to supervise therapists and attendants, ensuring smooth daily spa operations and maximum guest satisfaction. You will implement daily checks and audits, report tasks to the Manager, and ensure adherence to brand standards.

The role requires leadership, 2+ years in hospitality, and strong English communication with a guest-first mindset. Flexibility for departmental redeployments may be needed to meet business demands.