Spa Team Lead: Guest Experience & Operations

Hyatt Hotels Corporation; Indonesia; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Hyatt Regency Tamaya Resort and Spa is seeking a Spa Supervisor to organize spa therapists, attendants and daily workers, ensuring high service levels and guest satisfaction. You will work with the Spa & AL Manager to manage costs, implement audits, and report daily tasks while maintaining brand standards.

The role requires 2 years in a five-star hospitality setting, Indonesian nationality with a hospitality degree, and strong leadership with English communication skills.

Qualifications

• Minimum 2 years of experience in hospitality in a similar 5-star role.
• Indonesian nationality with a degree in Hospitality or a related field.
• Strong leadership and team coordination abilities.
• Excellent English communication skills and a guest-service mindset.
• Ability to perform basic spa and beauty treatments.

Responsibilities

• Supervise and organize spa therapists, attendants, and daily workers to ensure smooth operations.
• Collaborate with Spa & AL Manager to monitor costs and daily staff expenses.
• Implement daily check lists, audits, and report pending tasks to the Manager.
• Control, report, and participate in activities of all spa personnel and address staff issues.
• Ensure adherence to property core standards and regular assessments for service levels.
• Assist Manager to ensure spa operations align with policies and guest satisfaction.
• Be flexible to redeploy to other departments as needed and conduct short trainings.

Job description

Hyatt Regency Tamaya Resort and Spa is seeking a Spa Supervisor to organize spa therapists, attendants and daily workers, ensuring high service levels and guest satisfaction. You will work with the Spa & AL Manager to manage costs, implement audits, and report daily tasks while maintaining brand standards.

The role requires 2 years in a five-star hospitality setting, Indonesian nationality with a hospitality degree, and strong leadership with English communication skills.