Spa Operations Lead — Guest Experience & Team Coach

Alila Hotels; Provinsi Bali; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Alila Seminyak in Bali is seeking a Spa Supervisor to lead the spa team and ensure guests receive exceptional service. You will supervise therapists and daily workers, coordinate daily operations, and work with the Spa & AL Manager to manage costs and attendance.

The ideal candidate has at least 2 years' experience in a five-star hospitality setting, holds a hospitality-related degree, demonstrates strong leadership, and communicates well in English.

Qualifications

• Minimum 2 years in hospitality, in a similar role at a 5-star property.
• Indonesian nationality with a degree in Hospitality or related field.
• Strong leadership and team coordination abilities.
• Excellent English communication skills and guest-service mindset.
• Able to perform basic spa treatments.

Responsibilities

• Supervise spa therapists and attendants to ensure smooth daily operations.
• Implement daily checks, audits, and report pending tasks to the Manager.
• Lead and train staff, ensuring adherence to spa standards and guest satisfaction.
• Collaborate with the Manager to monitor costs and staff productivity.
• Be flexible to take on related duties to meet business needs.

Skills

Leadership

Team coordination

Guest service

People management

English communication

Education

Hospitality degree

Job description

Alila Seminyak in Bali is seeking a Spa Supervisor to lead the spa team and ensure guests receive exceptional service. You will supervise therapists and daily workers, coordinate daily operations, and work with the Spa & AL Manager to manage costs and attendance.

The ideal candidate has at least 2 years' experience in a five-star hospitality setting, holds a hospitality-related degree, demonstrates strong leadership, and communicates well in English.