SPA Team Leader

Alila Hotels; Provinsi Bali; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Alila Seminyak in Bali is seeking a Spa Supervisor to lead the spa team and ensure guests receive exceptional service. You will supervise therapists and daily workers, coordinate daily operations, and work with the Spa & AL Manager to manage costs and attendance.

The ideal candidate has at least 2 years' experience in a five-star hospitality setting, holds a hospitality-related degree, demonstrates strong leadership, and communicates well in English.

Qualifications

• Minimum 2 years in hospitality, in a similar role at a 5-star property.
• Indonesian nationality with a degree in Hospitality or related field.
• Strong leadership and team coordination abilities.
• Excellent English communication skills and guest-service mindset.
• Able to perform basic spa treatments.

Responsibilities

• Supervise spa therapists and attendants to ensure smooth daily operations.
• Implement daily checks, audits, and report pending tasks to the Manager.
• Lead and train staff, ensuring adherence to spa standards and guest satisfaction.
• Collaborate with the Manager to monitor costs and staff productivity.
• Be flexible to take on related duties to meet business needs.

Skills

Leadership

Team coordination

Guest service

People management

English communication

Education

Hospitality degree

Job description

Organization- Alila Seminyak

• Supervise, and organizes spa therapist and spa attendant, ensuring all aspects of the daily spa operation runs smoothly and guests are providing with maximum levels of service and satisfaction. Work together with Spa & AL Manager to maintain cost and monitoring therapist and attendant / daily worker's cost conscious.
• Implement daily check & Audit. File daily check list of: defect, glitch, maintenance of the day. Report pending task to Manager.
• Responsible for controlling, reporting and participating in the activities of all personnel engaged in spa department activities. Report to Manager with any staff related issues.
• Responsible for ensuring implementation of property core standard in the department and implementation of the regular assessments, checklists, and communication to your team and your superior. Responsible for ensuring Spa & Spa Retail operational in line with standard and levels of service and guest's satisfaction maintain while Manager is off duty.
• Participate and work together with Manager to ensure that all policies, procedures and rules, set by the management are adhered to by Spa therapist, Spa attendant and Daily worker in Communications at all times. Able to conduct short training.
• Determinate weekly task and report it as responsibility to Manager. Ensure all administration and collect data in daily basis.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

The successful candidate will meet the following criteria:

• Experience in hospitality industry minimum 2-year experience in a similar position in 5 (five) stars.
• Indonesian Nationality with a degree in Hospitality or related field.
• Strong in leadership and coordinating team.
• Excellent English communication skills, strong guest service mindset and people management & development skills.
• Able to do basic Spa and beauty treatments.